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- Tasks: Assist mortgage advisers with queries via chat, email, and phone.
- Company: Join Air Group, a leader in later life lending with a supportive culture.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant team environment.
- Other info: Be part of a fantastic team that values your growth and development.
- Why this job: Make a difference by providing top-notch customer service in a fast-paced setting.
- Qualifications: Enthusiastic attitude, strong communication skills, and ability to multitask.
The predicted salary is between 25000 - 30000 £ per year.
Air Group, part of the Key Group of companies, is the largest community of its kind in the later life lending market with over 8,000 members across the UK. Specifically designed to help advisers and brokers develop their business, with the tools and infrastructure to compete with large sector specialists. Air Sourcing, our technology solution, allows advisers to source all later life lending products in real time, enabling them to select a suitable product for their clients' needs.
As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email, and over the phone. The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service. We are looking for a team player who can prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this role. In return, you will be part of a fantastic team and organisation that invests in their employees.
Responsibilities:
- To demonstrate and continuously embed the company values in every aspect of the role.
- Provide customer service support via telephone, online chat, and email.
- Process KFI requests as they are received.
Customer Service Administrator employer: Key Group
Contact Detail:
Key Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Air Group and its values so you can show how you align with them during your interview. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing these situations can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can thrive in a fast-paced environment like Air Group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Air Group.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any previous customer service experience and show us how you can bring your enthusiasm to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing top-notch customer service and how you can contribute to our fantastic team at Air Group.
Showcase Your Communication Skills: Since you'll be interacting with mortgage advisers through various channels, it's important to demonstrate your communication skills in your application. Be clear, concise, and friendly in your writing to give us a taste of how you’d interact with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Key Group
✨Know the Company Inside Out
Before your interview, take some time to research Air Group and its role in the later life lending market. Understanding their mission, values, and the services they provide will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues quickly or went above and beyond for a client, as this aligns perfectly with what they’re looking for.
✨Demonstrate Your Multi-Tasking Ability
Since the role requires prioritising and managing multiple tasks, think of scenarios where you successfully juggled various responsibilities. Be ready to discuss how you stay organised and efficient in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to their team.