At a Glance
- Tasks: Engage with customers, respond to enquiries, and guide them through their financial journey.
- Company: Join Key Group, a leader in innovative financial services since 1998.
- Benefits: Enjoy a competitive salary, monthly bonuses, and generous holiday allowance.
- Other info: Be part of a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them secure their financial future.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 € per year.
Key Group is one of the UK's most forward-thinking financial services businesses, helping people unlock a better retirement since 1998. We're specialists in later life lending and market leaders in equity release. Our group includes: Key - our advisory business, More2Life - our lending arm, and Air - adviser software services. Together, we support thousands of customers across the UK at an important stage in their financial journey.
The Customer Engagement Team (CET) is the starting point of the equity release journey. As a Customer Engagement Advisor, you'll be the first voice customers speak to, responding to online and telephone enquiries and helping them take the next step. This is a customer-focused, advisory role where quality conversations matter. You'll speak with customers over the phone, understand their needs, explain the services available, and book appointments with Independent Financial Advisers where appropriate.
What you'll get: 23 days holiday plus monthly bonus (up to £175).
Customer Engagement Agent in Blackburn employer: Key Group
Key Group is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and monthly bonuses alongside 23 days of holiday. Our collaborative work culture fosters innovation and support, making it an ideal environment for those passionate about helping customers navigate their financial journeys in the heart of Preston.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Agent in Blackburn
✨Tip Number 1
Get to know the company inside out! Research Key Group and understand their services, especially in equity release. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers over the phone, try role-playing with a friend or family member. Focus on being clear, friendly, and informative – it’s all about those quality conversations!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engagement Agent in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Customer Engagement Advisor role. Highlight any customer service experience and communication skills, as these are key for us at Key Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping customers and how you can contribute to our mission of supporting people in their financial journey.
Showcase Your Communication Skills:Since this role involves speaking with customers, it's important to demonstrate your communication skills in your application. Use clear and concise language, and make sure to proofread for any errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Key Group
✨Know Your Stuff
Before the interview, make sure you understand Key Group's services and the role of a Customer Engagement Advisor. Familiarise yourself with equity release and how it impacts customers' financial journeys. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Practice Active Listening
In this customer-focused role, listening is key. During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This demonstrates your communication skills and shows that you value the conversation, which is crucial for engaging with customers.
✨Showcase Your Empathy
As a Customer Engagement Advisor, you'll be dealing with sensitive topics. Be prepared to share examples of how you've shown empathy in previous roles. Highlighting your ability to connect with customers on a personal level will set you apart and align with the company's values.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.
