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- Tasks: Provide top-notch customer service and support to financial advisers.
- Company: Join More2Life, a leading player in the Equity Release market since 2008.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that helps people confidently access cash from their homes.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Work in a supportive team atmosphere with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
About the company More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK About the Customer Support role Our Adviser support team offer telephony support and guidance to our Financial Advisers during the process of assisting homeowners with their later life lending. They are responsible for providing excellent customer service and support to business customers and liaising with the appropriate operations areas to resolve adviser queries. The team also helps the telephone account managers in managing active enquiries or KFI’s allowing them to focus on outbound sales calls. Main role and responsibilities in Customer Support: Provide exemplary customer service to all business customers. Develop and maintain business relationships with key partners. To be responsible for the management of your own workload. Adhere to agreed service standards. Keep up to date and conversant with lending criteria, products and special schemes and convey this accurately to brokers over the telephone. Support the sales and new business application processes including us…
Customer Support Adviser employer: Key Group Careers
Contact Detail:
Key Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Adviser
✨Tip Number 1
Familiarize yourself with the Equity Release market and More2Life's specific offerings. Understanding the products and services we provide will help you engage more effectively with our Financial Advisers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves providing telephony support, being clear, concise, and friendly in your communication will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage your workload effectively. Think of examples from your past experiences where you successfully prioritized tasks or handled multiple inquiries at once, as this is crucial for the Customer Support Adviser role.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you resolved issues or improved customer satisfaction. This will highlight your capability to provide exemplary service to our business customers.
We think you need these skills to ace Customer Support Adviser
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Support Adviser at More2Life. Highlight your customer service experience and ability to manage workloads effectively in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in customer support and any knowledge of financial services. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Key Group Careers
✨Showcase Your Customer Service Skills
Since the role focuses on providing exemplary customer service, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to empathize with customers and maintain professionalism under pressure.
✨Understand the Company and Its Products
Research More2Life and familiarize yourself with their equity release products and services. Being knowledgeable about the company will not only impress the interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Support Adviser, clear communication is key. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can convey complex information simply, especially when discussing lending criteria and special schemes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you had to manage your workload effectively or resolve conflicts, and be ready to discuss how you handled them.
