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- Tasks: Help mortgage advisers with queries via chat, email, and phone.
- Company: Join Air Group, the UK's largest community in later life lending.
- Benefits: Be part of a supportive team that values your growth and offers great perks.
- Why this job: Gain experience in a fast-paced environment while making a real impact.
- Qualifications: Enthusiastic attitude and ability to multitask are key; no prior experience needed.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Air Group, part of the Key Group of companies is the largest community of its kind in the later life lending market with over 8,000 members across the UK. Specifically designed to help advisers and brokers to develop their business, with the tools and infrastructure to compete with large sector specialists. Air Sourcing, our technology solution which allows advisers to source all later life lending products in real time, allowing them to select a suitable product for their clients’ needs As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email and over the phone. The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service. We are looking for a team player who can prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this role. In return you will be part of a fantastic team and organisation who invest in their employees. Responsibilities: To demonstrate and continuously embed the company values in every aspect of the role. Provide customer service support via the telephone, online chat and email. Process KFI requests as they are received. To build k…
Customer Service Adviser employer: Key Group Careers
Contact Detail:
Key Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarize yourself with the later life lending market and the specific products offered. This knowledge will not only help you understand the queries better but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries through various channels like phone, email, and online chat. Being able to convey information clearly and effectively is crucial for this position.
✨Tip Number 3
Showcase your ability to multitask and prioritize by preparing examples from your past experiences where you successfully managed multiple responsibilities. This will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Demonstrate your enthusiasm for customer service by researching common challenges faced in this field and thinking of solutions. This proactive approach will impress the hiring team and show your genuine passion for the role.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Adviser position. Understand the key responsibilities and required skills, such as providing customer service support via various channels and processing requests efficiently.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and administration. Emphasize your ability to multi-task, prioritize, and work in a fast-paced environment, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your passion for providing excellent customer service. Mention specific examples of how you've demonstrated initiative and teamwork in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at Key Group Careers
✨Show Your Enthusiasm
Make sure to express your genuine passion for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Your Multi-Tasking Skills
Prepare to discuss specific instances where you successfully managed multiple tasks at once. Highlight your ability to prioritize effectively in a fast-paced environment.
✨Familiarize Yourself with the Company Values
Research Air Group's values and be ready to discuss how you can embody them in your role. This shows that you align with the company's culture and are committed to contributing positively.
✨Practice Communication Scenarios
Since the role involves various communication channels, practice responding to common customer queries via phone, chat, and email. This will help you feel more confident during the interview.
