Case Owner

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it\’s launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK. Our Case Owners look after all mortgage applications from offer to completion, in line with agreed service levels, policies and criteria. Working together with internal teams and external partners, they are responsible for chasing documents from customers, decisions from solicitors, information from surveyors and much, much more. In short, they are pivotal in giving our customers a better retirement. We are looking for positive, driven and persistent professionals to join our Case Owners team, to help push cases through to completion. You will be using all forms of communication, including inbound and outbound calling, to resolve issues as quickly as possible to enable cases to move through the system, and for our customers to receive their funds. Main Role & Responsibilities: Acting as a customer ambassador, manage your own caseload effectively, to ensure customer queries, issues and administrative requests are dealt with efficiently and within agreed service levels. With quality and compliance at the forefront of your …