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- Tasks: Coordinate bookings, respond to calls, and manage staffing needs.
- Company: Key Care & Support provides tailored community support for individuals with complex needs.
- Benefits: Enjoy 20 days holiday, a birthday gift, and a contributory pension scheme.
- Why this job: Join a passionate team making a real difference in people's lives while earning a living wage.
- Qualifications: Experience in social care is preferred; excellent communication and organisational skills are essential.
- Other info: Part-time weekend role with on-call payments and flexible hours.
Key Care & Support are a specialist provider of person centred community support, supported living, respite and care at home support to adults and children with complex and individual needs. We are a real living wage employer and are committed to paying the real living wage.
Key Responsibilities:
- To take calls and respond accordingly, liaising with on-call Manager as required for emergencies.
- Monitor emails for temporary staffing requirements and fill as required.
- Provide excellent customer care experience.
Experience:
- Ideally, working knowledge of a Social Care setting.
Communication:
- Excellent verbal and written communication skills to interact effectively with clients, candidates, and internal teams. A confident and clear telephone manner.
Organisational Skills:
- Ability to manage multiple clients and roles simultaneously while meeting deadlines and maintaining accuracy.
Hours of work: Friday and Saturday/Sunday plus on-call payment of £30 per hour per night (20 hours a week) plus weekday on-call in rota with team.
If you have the necessary skills and experience, do get in touch. We will offer you:
- 20 days holiday plus 8 bank holidays - pro rata.
- £12.60 per hour.
- The opportunity to work for an experienced and successful company which thrives on making a real difference to people's lives.
- Birthday and seasonal gift.
- Contributory pension scheme (Nest).
We look forward to hearing from you.
Booking Coordinator ( Weekends ) employer: Key Care & Support
Contact Detail:
Key Care & Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator ( Weekends )
✨Tip Number 1
Familiarise yourself with the social care sector. Understanding the nuances of community support and the specific needs of clients will help you stand out during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to enhance your verbal communication.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or clients in previous roles. This will demonstrate your ability to handle the demands of the Booking Coordinator position.
✨Tip Number 4
Network with professionals in the social care field. Engaging with others in the industry can provide insights and potentially lead to referrals, making it easier for you to land the job.
We think you need these skills to ace Booking Coordinator ( Weekends )
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social care settings. Emphasise any roles where you've demonstrated excellent communication and organisational skills, as these are key for the Booking Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community support and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Customer Care Experience: Since providing excellent customer care is crucial for this role, include specific instances where you've successfully managed client interactions or resolved issues. This will demonstrate your capability to excel in the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Key Care & Support
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice clear and confident responses, and consider sharing examples of how you've effectively communicated in previous roles.
✨Highlight Relevant Experience
If you have experience in a social care setting, make sure to discuss it. Share specific instances where you managed multiple clients or roles, as this will show your organisational skills and ability to handle the demands of the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in emergency situations. Think of scenarios where you had to liaise with management or respond to urgent staffing needs, and explain how you handled them.
✨Demonstrate Your Customer Care Approach
As customer care is a key responsibility, be ready to talk about your approach to providing excellent service. Share examples of how you've gone above and beyond to ensure client satisfaction in past roles.
