Booking Coordinator

Overview

Key Care & Support are a specialist provider of person-centred community support, supported living, Care Homes, respite and care at home support for adults, children and elderly. We are seeking a proactive and organised Bookings Coordinator. This role is vital in ensuring the smooth scheduling of staff and services to meet the needs of our clients in North Wales. The role will be based in our Sale office (M33). Managing and coordinating staff schedules to ensure adequate coverage for all shifts. This would include making regular availability calls to staff and recording their availability on the in-house system. Communicating effectively with staff and clients to confirm bookings and address queries. Handling last-minute changes or cancellations efficiently. Maintaining accurate records of bookings and shift allocations. Contacting existing and lapsed clients to inform them of staff availability. Contacting potential/new clients to introduce our services, send out marketing literature and follow up. Supporting administrative/compliance tasks related to staffing and service delivery.

Responsibilities

• Manage and coordinate staff schedules to ensure adequate shift coverage.
• Make regular availability calls to staff and record availability in the in-house system.
• Communicate effectively with staff and clients to confirm bookings and address queries.
• Handle last-minute changes or cancellations efficiently.
• Maintain accurate records of bookings and shift allocations.
• Contact existing and lapsed clients to inform them of staff availability and services.
• Contact potential/new clients to introduce services, send marketing literature and follow up.
• Support administrative and compliance tasks related to staffing and service delivery.

Qualifications

• Previous experience in a similar role or in health and social care is advantageous.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and handle pressure in a fast-paced environment.
• Proficiency in scheduling software and Microsoft Office.

Benefits / What We Offer

• Flexible working hours (part-time or full-time considered).
• Opportunities for professional development and growth within a long-established organisation.
• A supportive and collaborative work environment.
• Company contributory pension scheme (Nest).