At a Glance
- Tasks: Build strong relationships with clients and ensure their success with our technology.
- Company: Join a growing tech company in Wakefield with a vibrant culture.
- Benefits: Competitive salary, company car, hybrid working, and great training opportunities.
- Other info: Enjoy a dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact by helping clients thrive with innovative solutions.
- Qualifications: Experience in customer service or account management; strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
- Customer Success Manager | Wakefield
- Full-time / Permanent | £28,000-£40,000 based on experience
Are you great with customers and naturally good at building relationships?
Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager or Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service / customer experience (CX) role into account management.
We're recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong, long-term relationships with its clients.
You'll be managing customer accounts, becoming a trusted point of contact and helping clients get the most from the company's technology and services.
Salary & Benefits
£28,000 - £40,000 salary, depending on experience.
- Company car, either from the start for experienced candidates or once a trainee is ready to attend face-to-face client meetings.
- Fuel card - mobile phone - company pension - Benenden Healthcare, with employee contribution - company events - casual dress - free on-site parking - sick pay
- Training and development.
- Hybrid working once established, with a minimum of 1.5 days per week in the Wakefield office.
What Will You Be Doing?
C365Cloud is an award-winning Prop Tech Saa S platform that helps organisations proactively manage their statutory compliance obligations.
The platform is used across sectors including retail, healthcare, education, local government and housing.
- Manage a portfolio of customer accounts, acting as their main point of contact.
- Build strong relationships, understand client needs and ensure a high level of customer satisfaction.
- Help clients get the most from Compliance365's services and technology.
- Hold regular client meetings, via Teams and face-to-face as experience develops.
- Coordinate projects, resolve queries and manage any service issues or escalations.
- Produce service reports and identify opportunities for improvement.
- Support account retention and growth, identifying opportunities for additional services.
- Work closely with the service delivery and sales teams to provide a joined-up customer experience.
Who Are We Looking For?
There are two potential routes into this Customer Success Manager position.
You might already be working in customer service or customer support and be ready to take the next step.
Alternatively, you may already have experience as an Account Manager, Customer Success Manager, Client Success Manager, Customer Account Manager or Service Delivery Manager and be looking for a role where you can take greater ownership of customer relationships.
Whatever your experience level, we're looking for someone who
- Has a full UK driving license (with no more than 6 points)
- Is a confident and professional communicator.
- Enjoys building genuine, long-term customer relationships.
- Is organised and comfortable managing several priorities.
- Takes ownership of customer queries and follows things through.
- Can understand customer needs and think about appropriate solutions.
- Has good commercial awareness, or the ability and desire to develop it.
- Is comfortable using technology and learning new systems.
- Can build credibility with customers at different levels.
- Experience within Saa S, software, Prop Tech, compliance or another technology-led environment would be beneficial but isn't essential.
- #J-18808-Ljbffr
Customer Success Manager in Wakefield employer: Key Appointments
Join a leading electrical contractor in Whitehaven, Cumbria, where we prioritise employee growth and development through comprehensive training and upskilling opportunities. Our supportive work culture fosters collaboration and innovation, while offering competitive benefits such as a company vehicle, fuel card, and pension plan, making us an excellent employer for those passionate about renewable energy projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Key Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Key Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Key Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Key Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Key Appointments!
How to prepare for a job interview at Key Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
