E-commerce Customer Service Advisor | Leeds
Location: (LS7 / close to City Centre) | Based Onsite
Salary: £25,500 per annum, reviewed on successful completion of probation period
Monday-Friday, 9:00am-5:00pm | Full-time, Permanent
Are you dynamic, proactive and customer-focused, with the initiative to solve problems and get things done?
We are looking for an E-commerce Customer Service Advisor on behalf of a long-established and growing electrical wholesaler based close to Leeds City Centre.
Working within a small, close-knit team, you'll support customers ordering through the company's website, from answering initial questions to resolving delivery and order issues.
It's a varied role, so you'll need to be adaptable, comfortable juggling priorities and happy to get stuck in.
Previous experience in e-commerce, customer service, order processing or administration would be preferred.
Attitude, aptitude and a willingness to learn are just as important as previous experience, and full training will be provided.
The Role
You'll communicate with customers by telephone, email, live chat and occasionally WhatsApp.
Your responsibilities will include:
- Answering pre and post-order customer enquiries.
- Managing website orders and providing product, stock and delivery information.
- Investigating delivery, damaged, faulty or missing goods queries.
- Liaising with suppliers, couriers and the warehouse to resolve issues.
- Arranging replacements, refunds and other solutions.
- Placing supplier orders and updating customers on lead times.
- Keeping customer and order information accurate and up to date.
- Following queries through to resolution and ensuring customers are kept informed.
About You
We're looking for someone who:
- Is dynamic, proactive and comfortable using their own initiative.
- Has ideally studied at higher education level - grades C/4 and above in GCSE Maths & English are a must.
- Communicates confidently and professionally, both verbally and in writing.
- Enjoys helping customers and finding solutions.
- Is organised, accurate and able to manage different priorities.
- Takes ownership and follows things through.
- Is adaptable, positive and happy to contribute within a small team.
- Is confident using IT and willing to learn new systems.
- Previous experience in e-commerce, customer service, order processing or administration would be useful.
- Experience with Shopify or online order systems would also be beneficial.
Why Join?
- Join a long-established and growing business.
- Be part of a small, close-knit team where your contribution will be valued.
- Full training and support to help you build your knowledge.
- Develop your experience across customer service and e-commerce.
- A varied role where you can use your initiative and take ownership.
- Free onsite parking and a location within walking distance of Leeds Bus Station.
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Ecommerce Customer Service Advisor in Leeds employer: Key Appointments
Banner Chemicals is an excellent employer, offering a supportive and collaborative work culture in the heart of Middlesbrough. Employees benefit from a hands-on role with opportunities for growth within the chemical industry, alongside a commitment to safety and efficiency. With a focus on teamwork and practical skills, this position allows you to make a meaningful impact while enjoying a stable, permanent career.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Service Advisor in Leeds
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Key Appointments are looking for when hiring for a Ecommerce Customer Service Advisor.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Key Appointments for the Ecommerce Customer Service Advisor, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Key Appointments as a Ecommerce Customer Service Advisor, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Key Appointments’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Customer Service Advisor.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Key Appointments, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Key Appointments's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Key Appointments. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Key Appointments
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Key Appointments uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Key Appointments. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
