Office Manager in York

We are recruiting on behalf of a long-standing and growing business that is looking for an Office Manager to become the backbone of its day-to-day operations. This is far more than a general administration role; it's an opportunity to take real ownership and play a key role in shaping the future direction of the business. The business is now at an exciting stage where the owner is looking to focus on strategic growth. As a result, they're looking for someone who can confidently take the reins of office operations, keep everything running smoothly, and become the reliable point of coordination across the wider team.

For the right person, this role offers genuine long-term progression into a senior operations position.

Remuneration & Benefits

• circa £35,000 per annum (depending on experience)
• Opportunity to gain real growth through ongoing business development programme
• Holiday allowance increasing with length of service
• Profit Share scheme after probation period - paid quarterly
• Free Parking

About The Role

As Office Manager, you will manage day-to-day admin, scheduling, and communication while supporting the Director with reporting, planning, and team coordination. This role is the operational hub of the business, and you'll handle tasks through to completion.

Responsibilities include:

• Ensuring jobs are booked correctly, systems are up to date, and the team has what they need to perform their duties.
• Managing scheduling of jobs through the CRM to ensure work is clearly planned, well organised, and runs without disruption.
• Acting as the first point of contact for calls, emails, and visitors, ensuring all queries are handled quickly and professionally.
• Maintaining accurate systems, CRM, and records so the team can always rely on up-to-date information.
• Supporting the Director with reports, forecasts, and key business data to improve visibility and decision-making.
• Handling day-to-day administration to keep the office running efficiently and without bottlenecks.
• Supporting HR processes (holidays, sickness, staff records) to ensure consistency and clear communication across the team.
• Assisting with team coordination and communication, so staff understand priorities and expectations.
• Resolving issues and queries proactively to prevent delays or escalation.
• Supporting health and safety processes, including RAMS preparation, to maintain a safe working environment.
• Identifying gaps in systems and processes and suggesting practical improvements to increase efficiency.
• Working with the Director to implement and roll out new systems including the use of AI and automation processes.

About You

This role suits someone who is organised, proactive, and comfortable taking ownership to keep things moving without the need for constant direction in a fast-moving small business.

You have:

• Experience in a similar admin, office manager, or operations-based role.
• A strong sense of ownership and accountability for your work.
• The ability to stay organised and manage multiple priorities without dropping standards.
• Confidence speaking to both clients and team members and handling issues directly.
• A practical, problem-solving mindset. You fix things rather than pass them on.
• Good attention to detail and a habit of keeping systems accurate and tidy.
• Highly IT literate and able to pick up new systems with ease and an interest in AI & Automation.

Nice to have, not essential:

• Experience using CRM and scheduling software systems.
• Experience in scheduling or logistics coordination.
• Previous exposure to HR or team management tasks.
• Knowledge of health and safety processes (RAMS).

How to Apply

If this role sounds like a good fit, we'd love to hear from you. Please send an up-to-date CV. We will get in touch with shortlisted candidates to discuss the role further.