At a Glance
- Tasks: Support customers with their online orders and resolve any issues they face.
- Company: A long-established electrical wholesaler in Leeds with a supportive team culture.
- Benefits: Competitive salary, full training, free parking, and career development opportunities.
- Other info: Dynamic role with opportunities to learn and grow in e-commerce.
- Why this job: Join a close-knit team and make a real difference in customer service.
- Qualifications: GCSE Maths & English at grade C/4 or above; customer service experience preferred.
The predicted salary is between 25500 - 25500 £ per year.
E-commerce Customer Service Advisor | Leeds
Salary: £25,500 per annum, reviewed on successful completion of probation period
Monday-Friday, 9:00am-5:00pm | Full-time, Permanent
Are you dynamic, proactive and customer-focused, with the initiative to solve problems and get things done?
We are looking for an E-commerce Customer Service Advisor on behalf of a long-established and growing electrical wholesaler based close to Leeds City Centre.
Working within a small, close-knit team, you'll support customers ordering through the company's website, from answering initial questions to resolving delivery and order issues.
It's a varied role, so you'll need to be adaptable, comfortable juggling priorities and happy to get stuck in.
Previous experience in e-commerce, customer service, order processing or administration would be preferred.
Attitude, aptitude and a willingness to learn are just as important as previous experience, and full training will be provided.
The Role
You'll communicate with customers by telephone, email, live chat and occasionally Whats App.
Your responsibilities will include:
- Answering pre and post-order customer enquiries.
- Managing website orders and providing product, stock and delivery information.
- Investigating delivery, damaged, faulty or missing goods queries.
- Liaising with suppliers, couriers and the warehouse to resolve issues.
- Arranging replacements, refunds and other solutions.
- Placing supplier orders and updating customers on lead times.
- Keeping customer and order information accurate and up to date.
- Following queries through to resolution and ensuring customers are kept informed.
About You
- Is dynamic, proactive and comfortable using their own initiative.
- Has ideally studied at higher education level - grades C/4 and above in GCSE Maths & English are a must.
- Communicates confidently and professionally, both verbally and in writing.
- Enjoys helping customers and finding solutions.
- Is organised, accurate and able to manage different priorities.
- Takes ownership and follows things through.
- Is adaptable, positive and happy to contribute within a small team.
- Is confident using IT and willing to learn new systems.
Previous experience in e-commerce, customer service, order processing or administration would be useful.
Experience with Shopify or online order systems would also be beneficial.
Why Join?
- Join a long-established and growing business.
- Be part of a small, close-knit team where your contribution will be valued.
- Full training and support to help you build your knowledge.
- Develop your experience across customer service and e-commerce.
- A varied role where you can use your initiative and take ownership.
- Free onsite parking and a location within walking distance of Leeds Bus Station.
If you're looking for a role where you can learn, develop and become an important part of a small team, we'd like to hear from you.
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Ecommerce Customer Service Advisor in Leeds employer: Key Appointments (UK) Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Service Advisor in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Key Appointments (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Key Appointments (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ecommerce Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Key Appointments (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Key Appointments (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Key Appointments (UK) Ltd!
How to prepare for a job interview at Key Appointments (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
