At a Glance
- Tasks: Lead B2B sales operations, ensuring smooth order processing and customer satisfaction.
- Company: Award-winning business in a dynamic technical B2B environment.
- Benefits: Competitive salary, career growth, and the chance to influence strategy.
- Other info: Opportunity to drive change and enhance operational efficiency.
- Why this job: Make a real impact by improving systems and leading a high-performing team.
- Qualifications: Experience in commercial or operations management, preferably in a technical sector.
The predicted salary is between 45000 - 55000 € per year.
We are looking for an experienced Commercial and Operations Manager on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
THE ROLE
As Head of Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
Key responsibilities
- Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
- Drive customer satisfaction, retention and growth through high service standards
- Oversee operational workflows, identifying bottlenecks and implementing improvements
- Develop and optimise CRM and ERP systems to enhance performance and reporting
- Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
- Lead and develop a multi-functional team, ensuring accountability and high performance
- Collaborate with sales, engineering, supply chain and production to align operations with business goals
- Support financial performance through monitoring revenue, margins, forecasting and cost control
- Drive system and process improvements in collaboration with internal teams and external providers
ABOUT YOU
- Proven experience in a senior commercial manager or operations manager role within a B2B environment
- Experience within engineering or a technical sector would be advantageous
- Strong people manager, calm, organised and able to prioritise effectively
- Highly systems-focused with experience improving CRM and ERP platforms
- Advanced Excel and strong data analysis capability
- Commercially astute, with a clear understanding of margin, forecasting and cost control
- Proactive, decisive and able to solve problems independently
- Comfortable working cross-functionally across multiple departments
- Experience leading change and driving operational improvements
Desirable
- Experience with Business Central (BC)
- Experience building or restructuring a commercial operations function
- Exposure to international customers and export processes
This is an excellent opportunity for a commercially minded operations leader who wants to make a tangible impact. If you are looking for a role where you can influence strategy, improve systems and lead a high-performing team, this could be the next step in your career.
How To Apply
Please apply with your CV. Suitable applicants will be contacted to discuss the role in more detail. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments. Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. We will endeavour to provide an outcome as soon as possible.
Commercial and Operations Manager in Leeds employer: Key Appointments (UK) Ltd
Join a dynamic and award-winning business in Cleckheaton, West Yorkshire, where your expertise as a Commercial and Operations Manager will be valued and impactful. We foster a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to lead a high-performing team in a supportive environment. With competitive salaries and a focus on operational excellence, this role is perfect for those looking to make a meaningful contribution while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Commercial and Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their products, services, and market position. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Commercial and Operations Manager. Highlight your achievements in improving processes and driving customer satisfaction, as these are key to impressing potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Commercial and Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial and Operations Manager. Highlight your experience in B2B environments and any relevant technical sector experience. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you've achieved! Use numbers and examples to demonstrate how you've driven customer satisfaction, improved processes, or led teams to success. This is your chance to shine!
Keep It Clear and Concise:We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon unless it’s relevant to the role, and keep your language professional yet approachable.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Key Appointments (UK) Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the senior nature of the Commercial and Operations Manager role, expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you've successfully led teams or improved processes, and be ready to discuss them in detail.
✨Showcase Your Data Skills
Since the role requires advanced Excel and data analysis capabilities, be prepared to discuss how you've used these skills in previous positions. Bring examples of how you've analysed commercial data to drive decisions or improve operations, as this will highlight your suitability for the role.
✨Demonstrate Leadership and Collaboration
As a potential leader, it's crucial to convey your ability to manage and motivate a team. Prepare to discuss your leadership style and how you've successfully collaborated with different departments to achieve business goals. This will illustrate your fit for the role's responsibilities.
