At a Glance
- Tasks: Lead B2B sales operations, ensuring smooth order processing and customer satisfaction.
- Company: Award-winning business in a dynamic technical B2B environment.
- Benefits: Competitive salary, career growth, and the chance to influence strategy.
- Other info: Opportunity to work cross-functionally and enhance systems for better performance.
- Why this job: Make a real impact by driving operational improvements and leading a high-performing team.
- Qualifications: Proven leadership experience in commercial or operations roles, ideally in a technical sector.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Head of Commercial Operations on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
THE ROLE
As Head of Commercial Operations / Commercial & Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
Key responsibilities
- Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
- Drive customer satisfaction, retention and growth through high service standards
- Oversee operational workflows, identifying bottlenecks and implementing improvements
- Develop and optimise CRM and ERP systems to enhance performance and reporting
- Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
- Lead and develop a multi-functional team, ensuring accountability and high performance
- Collaborate with sales, engineering, supply chain and production to align operations with business goals
- Support financial performance through monitoring revenue, margins, forecasting and cost control
- Drive system and process improvements in collaboration with internal teams and external providers
ABOUT YOU
- Proven experience in a senior commercial or operations leadership role within a B2B environment
- Experience within engineering or a technical sector would be advantageous
- Strong people manager, calm, organised and able to prioritise effectively
- Highly systems-focused with experience improving CRM and ERP platforms
- Advanced Excel and strong data analysis capability
- Commercially astute, with a clear understanding of margin, forecasting and cost control
- Proactive, decisive and able to solve problems independently
- Comfortable working cross-functionally across multiple departments
- Experience leading change and driving operational improvements
Desirable
- Experience with Business Central (BC)
- Experience building or restructuring a commercial operations function
- Exposure to international customers and export processes
This is an excellent opportunity for a commercially minded operations leader who wants to make a tangible impact. If you are looking for a role where you can influence strategy, improve systems and lead a high-performing team, this could be the next step in your career.
How To Apply
Please apply with your CV. Suitable applicants will be contacted to discuss the role in more detail. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments. Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. We will endeavour to provide an outcome as soon as possible.
Head of Commercial Operations employer: Key Appointments (UK) Ltd
Join a dynamic and award-winning company in Cleckheaton, West Yorkshire, where your leadership as Head of Commercial Operations will directly influence commercial success and operational excellence. With a strong focus on employee growth, you will have the opportunity to lead a multi-functional team, drive process improvements, and enhance customer satisfaction in a supportive work culture that values collaboration and innovation. Enjoy competitive remuneration and the chance to make a meaningful impact in a thriving B2B environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their goals, especially in commercial operations. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Commercial Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Commercial Operations role. Highlight your experience in B2B environments and any relevant technical sector knowledge. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven customer satisfaction, improved processes, or led teams to success. This helps us see the impact you've made.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Avoid jargon unless it’s relevant to the role, and make sure your key points stand out. This makes it easier for us to assess your fit.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It streamlines the process for us and ensures your application gets to the right people quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Key Appointments (UK) Ltd
✨Know Your Numbers
As a Head of Commercial Operations, you'll need to demonstrate your understanding of key metrics. Brush up on your knowledge of margin control, forecasting, and cost management. Be ready to discuss how you've used data analysis in previous roles to drive commercial success.
✨Showcase Your Leadership Style
This role requires strong people management skills. Prepare examples of how you've led teams in the past, particularly in a B2B environment. Highlight your ability to motivate and develop a multi-functional team while ensuring accountability and high performance.
✨Understand the Technical Landscape
Familiarise yourself with the technical aspects of the industry, especially if you have experience in engineering or similar sectors. Be prepared to discuss how you've aligned operational delivery with commercial objectives in a technical context.
✨Be Ready for Process Improvement Discussions
The role involves driving system and process improvements. Think of specific instances where you've identified bottlenecks and implemented successful changes. Discuss your experience with CRM and ERP systems, and how you've optimised them for better performance.
