At a Glance
- Tasks: Lead B2B sales operations, ensuring smooth order processing and customer satisfaction.
- Company: Join an award-winning business in a dynamic technical environment.
- Benefits: Competitive salary, career growth, and the chance to influence strategy.
- Other info: Opportunity to work cross-functionally and drive operational improvements.
- Why this job: Make a real impact by improving systems and leading a high-performing team.
- Qualifications: Experience in commercial or operations management, ideally in a B2B or technical sector.
The predicted salary is between 45000 - 55000 € per year.
We are looking for an experienced Commercial and Operations Manager on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.
THE ROLE
As Head of Commercial Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
Key responsibilities
- Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
- Drive customer satisfaction, retention and growth through high service standards
- Oversee operational workflows, identifying bottlenecks and implementing improvements
- Develop and optimise CRM and ERP systems to enhance performance and reporting
- Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
- Lead and develop a multi-functional team, ensuring accountability and high performance
- Collaborate with sales, engineering, supply chain and production to align operations with business goals
- Support financial performance through monitoring revenue, margins, forecasting and cost control
- Drive system and process improvements in collaboration with internal teams and external providers
ABOUT YOU
- Proven experience in a senior commercial manager or operations manager role within a B2B environment
- Experience within engineering or a technical sector would be advantageous
- Strong people manager, calm, organised and able to prioritise effectively
- Highly systems-focused with experience improving CRM and ERP platforms
- Advanced Excel and strong data analysis capability
- Commercially astute, with a clear understanding of margin, forecasting and cost control
- Proactive, decisive and able to solve problems independently
- Comfortable working cross-functionally across multiple departments
- Experience leading change and driving operational improvements
Desirable
- Experience with Business Central (BC)
- Experience building or restructuring a commercial operations function
- Exposure to international customers and export processes
This is an excellent opportunity for a commercially minded operations leader who wants to make a tangible impact. If you are looking for a role where you can influence strategy, improve systems and lead a high-performing team, this could be the next step in your career.
How To Apply
Please apply with your CV. Suitable applicants will be contacted to discuss the role in more detail. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes. Our full Privacy Policy is available at key-appointments. Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. We will endeavour to provide an outcome as soon as possible.
Commercial and Operations Manager employer: Key Appointments (UK) Ltd
Join a dynamic and award-winning business in Cleckheaton, West Yorkshire, where your expertise as a Commercial and Operations Manager will be valued and impactful. With a strong focus on employee growth, we foster a collaborative work culture that encourages innovation and process improvement, ensuring you have the tools and support to excel in your role. Enjoy competitive remuneration and the opportunity to lead a high-performing team while contributing to our commitment to exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial and Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Commercial and Operations Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their products, services, and market position. This will help you tailor your responses and show that you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Commercial and Operations Manager. Highlight your achievements in improving processes and driving customer satisfaction – this is what will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Commercial and Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial and Operations Manager role. Highlight your experience in B2B environments and any relevant technical sector experience. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've driven customer satisfaction, improved processes, or led teams. This helps us see the impact you've made in previous roles.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and concise, focusing on the most relevant information. Avoid jargon unless it’s industry-specific and relevant to the role. We want to understand your experience without wading through unnecessary details.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Key Appointments (UK) Ltd
✨Know Your Numbers
As a Commercial and Operations Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key figures like margins, forecasting, and cost control. Be ready to discuss how you've used these metrics in past roles to drive success.
✨Showcase Your Systems Savvy
This role requires a strong focus on CRM and ERP systems. Prepare examples of how you've improved these platforms in previous positions. Highlight any experience with Business Central or similar systems, as this will set you apart from other candidates.
✨Demonstrate Cross-Functional Collaboration
You'll be working closely with various departments, so it's crucial to show that you can collaborate effectively. Think of specific instances where you've led cross-functional teams to achieve operational improvements and customer satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential challenges you might face in this role, such as bottlenecks in the sales order process, and how you would address them. This will showcase your proactive approach and decision-making abilities.
