At a Glance
- Tasks: Welcome clients, manage calls, and support office operations in a vibrant environment.
- Company: Dynamic firm in Clacton with a focus on exceptional customer service.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced setting with a supportive team atmosphere.
- Why this job: Be the friendly face of the company and make a lasting impression.
- Qualifications: Strong communication skills and a proactive attitude are key.
The predicted salary is between 24750 - 30250 £ per year.
- Home – Receptionist/Admin Assistant
- Receptionist/Admin Assistant
We are seeking a professional, organised and friendly Receptionist/Admin Assistant to join our busy Clacton office.
As the first point of contact for clients and visitors, you will play a key role in creating a positive and professional impression of the firm while supporting the day-to-day running of the office.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
- Job Details
- Department: Various Departments
- Date added: Aug, 4, 2026
Key Responsibilities
- Greeting clients and visitors in a professional and welcoming manner.
- Answering and directing incoming telephone calls.
- Managing meeting room bookings and preparing rooms for client meetings.
- Handling incoming and outgoing post and deliveries.
- Assisting with the onboarding of new clients, including ID documentation and initial enquiries.
- Supporting fee earners and administrative teams with general office tasks.
- Maintaining reception and client areas to a high standard.
- Processing incoming emails and enquiries and ensuring they are directed to the appropriate team.
- Assisting with general administrative duties as required.
About You
The ideal candidate will
- Have excellent communication and interpersonal skills.
- Present a professional and confident manner, both in person and over the telephone.
- Be highly organised with strong attention to detail.
- Be comfortable managing multiple tasks and priorities.
- Possess good IT skills, including Microsoft Office applications.
- Have previous reception, customer service or administrative experience (preferred but not essential).
- Demonstrate a positive, proactive and team-oriented approach.
- #J-18808-Ljbffr
Receptionist/Admin Assistant employer: Kew Law LLP
Kew Law LLP is an exceptional employer for junior solicitors, offering a nurturing environment in their Wickford office where professional growth is prioritised. With direct mentorship from seasoned partners and a focus on developing skills in civil and commercial litigation, employees can expect a rewarding career path filled with opportunities for advancement and collaboration within a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kew Law LLP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kew Law LLP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Admin Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kew Law LLP:Your cover letter is your chance to shine! Tell us why you want to work at Kew Law LLP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kew Law LLP!
How to prepare for a job interview at Kew Law LLP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
