At a Glance
- Tasks: Guide clients in planning unforgettable weddings and events with exceptional customer service.
- Company: Join Kew Green Hotels, a supportive and inclusive workplace.
- Benefits: Career development, discounts, free gym access, and mental health support.
- Other info: Dynamic role with opportunities to grow in a fast-paced environment.
- Why this job: Be part of creating memorable experiences for couples and clients.
- Qualifications: Sales experience, strong communication skills, and a passion for events.
The predicted salary is between 24000 - 28000 £ per year.
Every wedding or event begins with a conversation. As one of our Wedding, Banqueting & Social Events Executives, you'll be the first person many clients speak to as they begin planning one of the most important days of their lives. From the excitement of the initial enquiry to securing the booking, you'll play a key role in helping turn their ideas into unforgettable celebrations. This is a varied and rewarding role that combines relationship building, sales and event planning, with exceptional customer service at its heart. You'll work as part of our friendly Commercial Hub team, supporting 32 hotels across the UK and helping couples and clients find the perfect venue for weddings, celebrations and special occasions. The role reports to the Wedding, Banqueting & Social Events Manager and is based at our Commercial Hub in Rugby, Northampton (NN6 7XR).
About the Role
In this role, you'll be responsible for guiding couples and clients through the early stages of their booking journey, ensuring every interaction is warm, professional and memorable.
- Responding to a high volume of wedding, banqueting and social event enquiries via telephone and email while delivering exceptional customer service.
- Taking the time to understand each client's vision, preferences and individual requirements to recommend the most suitable venue and package.
- Scheduling appointments and hotel show‑rounds for your on‑property colleagues to host.
- Guiding clients confidently through the booking process, including contracts and payment procedures.
- Developing an excellent knowledge of our hotels, wedding packages, event offers and promotions, along with local market trends, to help maximise conversions.
- Building strong relationships with couples, clients, hotel teams and, where required, external suppliers to ensure a seamless customer experience.
- Managing every stage of the booking journey accurately, from initial enquiry through to confirmation, before handing over to the hotel teams who will deliver the event.
- Working collaboratively with colleagues to contribute towards team goals, maintain high service standards and celebrate success together.
About You
We're looking for someone who genuinely enjoys creating memorable customer experiences and thrives in a fast‑paced, target‑driven environment. You'll be a confident communicator with excellent verbal and written skills, as you'll spend much of your day speaking with couples and clients over the phone and via email. You're naturally organised, enjoy building relationships and take pride in delivering outstanding service from the very first conversation.
- A passion for weddings, hospitality or events.
- A positive, enthusiastic attitude and the drive to convert enquiries into confirmed bookings.
- Proven sales experience, with confidence handling enquiries and closing business over the telephone and via email.
- The ability to understand each customer's unique requirements and create tailored solutions that exceed expectations.
- Strong organisational skills with the ability to prioritise a busy workload and meet deadlines.
- Resilience, adaptability and a calm approach when plans change.
- A collaborative mindset and the desire to contribute to a supportive, high‑performing team.
Benefits
Our rewards package includes:
- Career development and access to funded apprenticeships.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- Round‑the‑clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Wedding, Banqueting & Social Events Executive in Rugby employer: Kew Green Group
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and personal growth. As a Wedding, Banqueting & Social Events Executive based in Rugby, you'll enjoy a supportive environment with opportunities for career development, access to funded apprenticeships, and generous discounts on hotel stays and leisure activities. Join our friendly team and play a pivotal role in creating unforgettable celebrations while benefiting from comprehensive mental health support and a commitment to your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Wedding, Banqueting & Social Events Executive in Rugby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kew Green Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kew Green Group
Don't be shy about reaching out to Kew Green Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Wedding, Banqueting & Social Events Executive in Rugby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kew Green Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kew Green Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
