At a Glance
- Tasks: Drive revenue growth by building partnerships and managing corporate sales strategies.
- Company: Join a leading hotel known for exceptional events and customer excellence.
- Benefits: Enjoy discounted stays, retail perks, and personal development opportunities.
- Other info: Fast-paced environment with strong career growth potential.
- Why this job: Be part of a dynamic team that delivers unforgettable experiences and drives success.
- Qualifications: Proactive sales skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 40000 € per year.
About the Role
With your strong commercial instincts and passion for results, you’ll build strong partnerships and drive revenue growth, showcasing our hotel as the go-to destination for exceptional events and corporate stays. This role reports to the Sales Office Manager. You’ll take ownership of our MICE and corporate sales strategy: uncovering new business, and ensuring every enquiry turns into a success story. Leading and implementing the hotel’s MICE sales plan in line with business objectives. Proactively sourcing, developing and managing a strong portfolio of MICE, corporate and social catering accounts. Driving conversion of group and event enquiries to maximise revenue and profitability. Building long‑term relationships with clients, agencies, and partners to secure repeat business. Collaborating with operations and marketing teams to deliver seamless events that exceed expectations. Conducting competitor analysis to inform strategy and identify opportunities.
About You
You are a proactive and passionate sales professional who thrives in a fast‑paced environment. You combine strategic thinking with hands‑on delivery, always looking for new ways to grow business and strengthen client relationships.
- Providing an exceptional experience for our customers, focused on First Contact Resolution.
- Handling large volumes of enquiries and seeking to secure business on every interaction – increasing conversion, maximising revenue generation and budget delivery.
- Being an integral part of our high performing team and delivering consistent results against a set of KPI’s and Objectives.
- Maintaining strong relationships with colleagues across the estate ensuring that we all work as one team to deliver customer excellence through our Guest Love programme.
- Effective use of systems and processes and using information and tools appropriately.
- Maximising revenue and conversion of all Groups & Meetings Revenue opportunities for hotel portfolio located in the central hub.
- Developing future and repeat business with both new and existing customers.
- Ensuring enquiries are dealt with in line with the hotel’s selling strategy and in accordance with company and brand standards.
- Chasing enquiries and managing all stages of the booking in accordance with company standards.
- Building and maintaining relationships with all key operators and third‑party agents to include AGMs and on‑site teams.
- Being fully conversant with all facilities, services and special promotions offered by the hotels and using this information to maximise hotel sales.
- Ensuring all revenue is tracked accurately and timely.
- Working closely with Sales teams to optimise contribution of all segments.
- Meeting the minimum company and industry standards for all Test Calls/Emails/RFP’s.
- Preparing required information and contributing to monthly Commercial Diamond Calls, ensuring that all allocated actions are completed in line with deadlines.
- Developing your own personal growth and sharing progress with your Line Manager for support.
Benefits
Our rewards package includes: Discounted hotel stays around the globe, with food and beverage discounts. Attractive discounts across many major retailers, restaurants, and events. Personal and career development. Round‑the‑clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
Customer Excellence Executive in Manchester employer: Kew Green Group
As a Customer Excellence Executive at our hotel, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With access to global hotel discounts, attractive retail offers, and comprehensive wellbeing support, we foster a culture of collaboration and excellence, ensuring every team member feels valued and empowered to succeed. Join us in creating memorable experiences for our clients while advancing your career in the heart of a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Executive in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential employers directly. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for customer excellence shine through. Share specific examples of how you've driven results in past roles to demonstrate your value.
✨Tip Number 3
Be proactive in following up! After an interview or networking event, send a quick thank-you note or message. It shows your interest and keeps you top of mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It not only shows your interest but also gives you a better chance to stand out in the application process. Don’t miss out on the opportunity!
We think you need these skills to ace Customer Excellence Executive in Manchester
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer excellence shine through in your application. We want to see how your passion for results and building relationships can contribute to our team!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with MICE and corporate sales. We love seeing how your skills align with our goals, so don’t hold back!
Be Specific:When discussing your achievements, use specific examples that demonstrate your ability to drive revenue and manage client relationships. We appreciate clear, quantifiable successes that show us what you can bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Kew Green Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the hotel’s MICE and corporate sales strategy. Familiarise yourself with their recent events and successes, as well as any challenges they might be facing. This will show your genuine interest and help you discuss how you can contribute to their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully converted enquiries into business. Highlight your ability to build relationships and drive revenue growth. Use metrics to demonstrate your success, like percentage increases in conversion rates or revenue generated.
✨Be a Team Player
Emphasise your collaborative spirit during the interview. Talk about how you’ve worked with different teams in the past to deliver exceptional results. Mention any experience you have in coordinating with operations and marketing teams to ensure seamless event execution.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current MICE sales strategies, how they measure success, or what challenges they foresee in the market. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
