At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company passionate about guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support for wellbeing.
- Other info: Apply early; we review applications as they come in!
- Why this job: Kickstart your hospitality career in a friendly, inclusive environment where you can thrive.
- Qualifications: A passion for people, strong communication skills, and a proactive approach are key.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. While reception will be your specialist area, you’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. This role reports directly to the Guest Service Manager.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Leicester employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in shaping memorable experiences for our guests. With comprehensive training across various hotel functions, ample career development opportunities, and generous benefits including discounts on stays and leisure facilities, we ensure our team members feel valued and supported in their professional journey. Join us in a dynamic environment that prioritises inclusivity and personal growth, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be all about making guests feel welcome. Try role-playing with friends or family to get comfortable with common scenarios you might face at reception or during food service.
✨Tip Number 3
Be proactive during the interview! If you notice something that needs doing, like tidying up or helping someone, don’t hesitate to jump in. This shows your initiative and that you’re ready to contribute to the team right away.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Kew Green Hotels and ready to kickstart your career in hospitality.
We think you need these skills to ace Guest Service Assistant in Leicester
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your genuine love for people and hospitality shine through in your application. Share any experiences, even if they're informal, that highlight your enthusiasm for making guests feel welcome.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Mention your strong communication skills and proactive approach, as these are key to succeeding in this role.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your written application. A friendly tone can go a long way in showing us you’d fit right in with our team.
Apply Early:We review applications as they come in, so don’t wait around! Get your application in through our website as soon as possible to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at Kew Green Group
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for working in hospitality. Share any relevant experiences, even if they are informal, that demonstrate your love for helping people and creating memorable experiences. This role is all about making guests feel welcome, so let your passion shine through!
✨Practice Common Interview Questions
Prepare for typical interview questions related to guest service roles. Think about how you would handle difficult situations or how you would ensure a guest has a great experience. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career development. This shows that you’re proactive and genuinely interested in the role and the company, which can leave a positive impression on the interviewers.
