At a Glance
- Tasks: Lead a stylish hotel, maximising guest experiences and financial returns.
- Company: Kew Green Hotels, known for its inclusive culture and global presence.
- Benefits: Discounted stays, free gym access, and personal development opportunities.
- Other info: Join a dynamic team committed to community engagement and corporate responsibility.
- Why this job: Be a key player in elevating brand standards and guest satisfaction.
- Qualifications: Proven hotel leadership with strong commercial acumen and people skills.
The predicted salary is between 50000 - 60000 £ per year.
With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand at this stylish, one of a kind hotel a stone's throw from the home ground of Leicester Tigers. This role reports to the Regional General Manager.
About the Role
You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.
- Leading and developing Heads of Department to create a high-performing, highly engaged team.
- Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
- Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
- Acting as a brand ambassador.
- Ensuring compliance with brand and service standards, and building our profile in the local market.
- Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
- Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
- Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.
About You
You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment.
Qualifications
- Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains.
- Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
- Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
- Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
- Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
- Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.
Benefits
- Discounted hotel stays around the globe, with food and beverage discounts.
- Attractive discounts across many major retailers, restaurants, and events.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
- Personal and career development.
- Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
General Manager in Leicester employer: Kew Green Group
Kew Green Hotels is an exceptional employer that prioritises employee growth and wellbeing, offering a dynamic work culture where innovation and guest satisfaction are at the forefront. With benefits like discounted global hotel stays, unlimited access to leisure facilities, and comprehensive support through our Employee Assistance programme, we empower our team to thrive both personally and professionally. Located near the iconic Leicester Tigers home ground, this stylish hotel provides a unique opportunity to lead a passionate team while making a positive impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kew Green Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kew Green Group
Don't be shy about reaching out to Kew Green Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kew Green Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kew Green Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
