At a Glance
- Tasks: Lead hotel operations, manage teams, and ensure guest satisfaction daily.
- Company: Kew Green Hotels is a growing global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, wellness support, and free access to leisure facilities.
- Other info: We promote inclusivity and support adjustments during the recruitment process.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Strong leadership, communication skills, financial acumen, and a customer-centric approach are essential.
The predicted salary is between 28800 - 43200 £ per year.
The role
Our Hotel Managers lead on-property teams overseeing the smooth running of the day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based from our attractive Portsmouth hotel in PO1.
Hotel Managers duties include:
- Setting and achieving revenue and guest satisfaction targets.
- Managing budgets , controlling expenditure and overseeing major events.
- Recruiting, training and managing hotel employees.
- Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
- Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
Other businesses may call this role Operations Manager or General Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
An ideal candidate for this role should possess the following attributes:
- Strong Leadership: The ability to lead and inspire a team, fostering positive work environment.
- Exceptional Communication: Effective communications skills to interact with guests, employees and stakeholders.
- Financial Acument: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety and licensing compliance.
- Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
- Team Player : Capability to recruit, train and manage a diverse team, fostering growth and development.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the recruitment team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Area General Manager and Director of Operations.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts , Marriott International , Wyndham Hotels & Resorts and Hilton , what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
#J-18808-LjbffrHotel Manager in Portsmouth employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture in the heart of Portsmouth, where Hotel Managers can thrive in a supportive environment that prioritises employee growth and development. With robust career advancement opportunities, attractive discounts across major retailers, and comprehensive wellbeing support, we ensure our team members feel valued and motivated. Join us to lead a dynamic team and make a meaningful impact in the hospitality industry while enjoying unique benefits like free access to leisure facilities and discounts at partner hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Portsmouth
✨Tip Number 1
Familiarise yourself with the specific hotel brand and its values. Understanding Kew Green Hotels' mission and how they operate will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlighting your ability to inspire and develop staff will resonate well with the hiring team.
✨Tip Number 3
Brush up on your financial acumen by reviewing key metrics related to hotel operations, such as occupancy rates and revenue per available room (RevPAR). Being able to speak confidently about these figures will demonstrate your capability in managing budgets effectively.
✨Tip Number 4
Think of innovative ideas that could improve guest satisfaction or operational efficiency. Presenting fresh concepts during your chat with the recruitment team can set you apart as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Hotel Manager in Portsmouth
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Hotel Manager. Familiarise yourself with the key duties such as budget management, team leadership, and guest satisfaction to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise your previous experience in hotel management or similar roles. Showcase specific examples where you successfully led a team, managed budgets, or improved guest satisfaction.
Showcase Leadership Skills:Since strong leadership is crucial for this role, provide examples of how you've inspired and developed teams in the past. Mention any training or mentoring experiences that demonstrate your ability to lead effectively.
Tailor Your Application:Customise your CV and cover letter to reflect the values and requirements mentioned in the job description. Use keywords from the listing, such as 'customer-centric' and 'innovative thinker', to align your application with what Kew Green Hotels is looking for.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Leadership Skills
As a Hotel Manager, strong leadership is crucial. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Financial Acumen
Since budget management is a key part of the role, come equipped with specific examples of how you've managed budgets or driven revenue in previous positions. This will show your understanding of financial operations.
✨Emphasise Customer-Centric Approach
Prepare to discuss how you prioritise guest satisfaction. Share stories that illustrate your commitment to providing exceptional service and how you've handled challenging situations with guests.
✨Be Detail-Oriented
Attention to detail is vital in hotel management. During the interview, mention how you ensure compliance with health and safety regulations and maintain property standards, showcasing your thoroughness.
