At a Glance
- Tasks: Lead hotel operations, manage teams, and ensure guest satisfaction daily.
- Company: Kew Green Hotels is a growing global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, wellness support, and free access to leisure facilities.
- Other info: We promote inclusivity and support adjustments throughout the recruitment process.
- Why this job: Join a dynamic team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Strong leadership, communication skills, financial acumen, and a customer-centric approach are essential.
The predicted salary is between 28800 - 43200 £ per year.
The role involves leading on-property teams overseeing the smooth running of day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based from our attractive hotel in Swindon.
Hotel Managers duties include:
- Setting and achieving revenue and guest satisfaction targets.
- Managing budgets, controlling expenditure and overseeing major events.
- Recruiting, training and managing hotel employees.
- Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
- Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits include:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
An ideal candidate for this role should possess the following attributes:
- Strong Leadership: The ability to lead and inspire a team, fostering a positive work environment.
- Exceptional Communication: Effective communication skills to interact with guests, employees and stakeholders.
- Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety and licensing compliance.
- Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
- Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps: A member of the recruitment team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Area General Manager and Director of Operations.
Who are Kew Green Hotels? Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details. Join our Kew-Team today!
Hotel Manager in Swindon employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture in the heart of Swindon, where Hotel Managers can thrive in a supportive environment that prioritises employee growth and development. With robust career advancement opportunities, attractive discounts across major retailers, and comprehensive wellbeing support, we ensure our team members feel valued and motivated. Join us to lead a dynamic team and make a meaningful impact in the hospitality industry while enjoying unique benefits like free access to leisure facilities and employee discounts at hotels worldwide.
Contact Details:
Kew Green Group Recruitment Team
recruitment@kewgreenhotels.com
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Swindon
✨Tip Number 1
Familiarise yourself with the specific hotel chains under Kew Green Hotels, such as IHG and Marriott. Understanding their brand values and customer service standards will help you align your experience with what they seek in a Hotel Manager.
✨Tip Number 2
Network with current or former employees of Kew Green Hotels on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed budgets and improved guest satisfaction in previous roles. Highlighting measurable outcomes will demonstrate your financial acumen and customer-centric approach.
✨Tip Number 4
Research the latest trends in the hospitality industry, especially those related to health and safety compliance. Being knowledgeable about current regulations will show your commitment to maintaining high standards in hotel management.
We think you need these skills to ace Hotel Manager in Swindon
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Hotel Manager. Familiarise yourself with the key duties such as managing budgets, leading teams, and ensuring guest satisfaction.
Tailor Your CV:Customise your CV to highlight relevant experience in hotel management, leadership roles, and financial acumen. Use specific examples that demonstrate your ability to meet the requirements listed in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the hotel industry. Mention how your skills align with the attributes Kew Green Hotels is looking for, such as strong leadership and customer-centric focus.
Prepare for the Interview:If selected for an interview, prepare by researching Kew Green Hotels and their values. Be ready to discuss your previous experiences and how they relate to the role, as well as any innovative ideas you have for improving hotel operations.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Leadership Skills
As a Hotel Manager, strong leadership is crucial. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Financial Acumen
Since managing budgets and driving revenue are key responsibilities, come equipped with specific examples of how you've effectively managed finances in previous roles. Discuss any strategies you've implemented to control costs while maximising profits.
✨Emphasise Customer-Centric Approach
Kew Green Hotels values exceptional guest satisfaction. Prepare to discuss how you've gone above and beyond to enhance the guest experience in your previous positions, showcasing your dedication to customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and innovative thinking. Think of scenarios where you've improved operations or resolved conflicts, and be ready to explain your thought process and outcomes.
