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- Tasks: Lead hotel operations, manage teams, and ensure guest satisfaction daily.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy discounts, career development, wellness support, and free access to leisure clubs.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: Strong leadership, communication skills, financial acumen, and a customer-centric approach required.
- Other info: Inclusive workplace; adjustments available during recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
The role involves leading on-property teams overseeing the smooth running of day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based in Norwich City.
Hotel Managers duties include:
- Setting and achieving revenue and guest satisfaction targets.
- Managing budgets, controlling expenditure and overseeing major events.
- Recruiting, training and managing hotel employees.
- Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
- Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
Full details of the role will be discussed with shortlisted candidates.
Benefits include:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
An ideal candidate should possess the following attributes:
- Strong Leadership: The ability to lead and inspire a team, fostering a positive work environment.
- Exceptional Communication: Effective communication skills to interact with guests, employees and stakeholders.
- Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
- Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
- Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety and licensing compliance.
- Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
- Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.
Kew Green Hotels encourages applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions or contact us if you have any questions. We are committed to supporting any adjustments you may need.
A member of the recruitment team will be in touch to book a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Area General Manager and Director of Operations.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. Please view our website for more details. Join our Kew-Team today!
Hotel Manager employer: Kew Green Group
Contact Detail:
Kew Green Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with the specific hotel chains under Kew Green Hotels, such as IHG and Marriott. Understanding their brand values and customer service standards will help you align your experience with what they seek in a Hotel Manager.
✨Tip Number 2
Network with current or former employees of Kew Green Hotels on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed budgets and improved guest satisfaction in previous roles. Being able to demonstrate your financial acumen and customer-centric approach will set you apart.
✨Tip Number 4
Research the latest trends in the hospitality industry, especially those related to health, safety, and customer service. Showing that you're informed about current challenges and innovations can highlight your proactive mindset.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotel Manager. Familiarise yourself with the key duties such as managing budgets, leading teams, and ensuring guest satisfaction.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management, leadership roles, and financial acumen. Use specific examples that demonstrate your ability to meet revenue targets and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the company's values and how you can contribute to their success.
Prepare for the Interview: If selected for an interview, prepare by researching Kew Green Hotels and their portfolio. Be ready to discuss your leadership style, how you handle challenges, and your strategies for improving guest satisfaction.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Leadership Skills
As a Hotel Manager, strong leadership is crucial. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to inspire and motivate others.
✨Demonstrate Financial Acumen
Since managing budgets and driving revenue are key responsibilities, come equipped with specific examples of how you've effectively managed finances in previous roles. Discuss any strategies you've implemented to control costs while maximising profits.
✨Emphasise Customer-Centric Approach
Exceptional guest satisfaction is vital in the hospitality industry. Prepare to discuss how you've gone above and beyond to enhance the guest experience, including any innovative ideas you've introduced to improve service delivery.
✨Prepare for Compliance Questions
Understanding health, safety, and licensing laws is essential for this role. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in your previous positions, showcasing your attention to detail.