At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality company.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Fixed term role until 31st August 2026 with excellent growth opportunities.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 € per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest‑facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. This role reports directly to the Guest Service Manager. This is a fixed term role which concludes on 31st August 2026.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re friendly, motivated, and love making people’s day, this could be the role for you! At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Guest Service Assistant (Casual) in Horley employer: Kew Green Group
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Guest Service Assistant, you'll benefit from comprehensive training, career development opportunities through funded apprenticeships, and access to our fantastic leisure facilities, all while working in a dynamic environment that prioritises guest experience and employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Horley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with a friend. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be proactive during your interview. If you notice something that needs addressing, like a messy waiting area or a guest looking confused, mention it! This shows you have the right mindset for the role and are ready to jump in and help.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the company, which can help you stand out in your interview.
We think you need these skills to ace Guest Service Assistant (Casual) in Horley
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality come through in your writing. We want to know who you are and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Kew Green Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you demonstrate your enthusiasm and readiness to jump into the role.
✨Show Your Passion for Hospitality
Since this role is all about making guests feel welcome, be prepared to share examples of how you've gone above and beyond for others in the past. Whether it's a customer service experience or simply helping a friend, showing your genuine passion for people will resonate well with the interviewers.
✨Practice Your Communication Skills
Strong communication is key in hospitality. Try to practice common interview questions with a friend or family member. Focus on being clear and confident in your responses, and don’t forget to ask questions back – it shows you're engaged and interested!
✨Be Proactive and Positive
During the interview, highlight your proactive approach. Share instances where you noticed something that needed doing and took the initiative. A positive attitude can go a long way, so keep that smile on your face and show them you’re ready to contribute to the team!
