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- Tasks: Lead a team to create unforgettable guest experiences and ensure service excellence.
- Company: Join Kew Green Hotels, a rapidly expanding global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts at major retailers, free gym access, and career development opportunities.
- Why this job: Be part of a vibrant culture that values service excellence and personal growth.
- Qualifications: Strong leadership skills and a passion for enhancing guest experiences are essential.
- Other info: Inclusive workplace; adjustments available during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
The role of Guest Service Managers is to create unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based at our attractive and friendly hotel, Holiday Inn Rotherham-Sheffield M1 Jct.33.
Guest Service Managers' duties include:
- Orchestrating the seamless operation of our guest services
- Collaborating with various departments to elevate our service levels
- Constantly innovating to exceed guest expectations
- Handling guest requests with precision and promptness
- Proactively seeking new ways to enhance the guest journey
- Setting the standard for service excellence
Beyond that, you will inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you will foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
Our rewards package includes:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager.
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. What unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
Guest Services Manager employer: Kew Green Group
Contact Detail:
Kew Green Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the specific guest services offered at Holiday Inn Rotherham-Sheffield M1 Jct.33. Understanding their unique offerings and how they enhance the guest experience will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any experiences where you inspired your team to exceed service expectations, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the latest trends in guest services and hospitality management. Being able to discuss innovative ideas for enhancing the guest journey will set you apart and show that you're proactive about improving service levels.
✨Tip Number 4
Prepare thoughtful questions to ask during your chat with the hotel team. This not only shows your genuine interest in the role but also gives you a chance to learn more about their culture and expectations, helping you tailor your approach.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Services Manager. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in guest services or hospitality management. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and service excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for enhancing guest experiences and your commitment to service excellence. Provide specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Highlight Your Leadership Skills: Since the role requires strong leadership, be sure to emphasise your ability to inspire and empower teams. Mention any relevant training or mentoring experiences that showcase your capability to foster a positive work culture.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Leadership Skills
As a Guest Services Manager, strong leadership is key. Be prepared to share examples of how you've successfully led a team in the past, highlighting your ability to inspire and empower others.
✨Demonstrate a Service-Oriented Attitude
This role requires a passion for enhancing the guest experience. During the interview, discuss specific instances where you went above and beyond to meet guest needs and exceed their expectations.
✨Familiarise Yourself with the Company Values
Kew Green Hotels places a strong emphasis on its values and culture. Research these values beforehand and think about how your personal values align with them, as this will show your commitment to the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests. Prepare by thinking of scenarios where you had to innovate or resolve issues quickly, demonstrating your proactive approach.