At a Glance
- Tasks: Ensure guests have a safe and outstanding experience during the night shift.
- Company: Join Kew Green Hotels, a rapidly expanding global hotel company.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Inclusive workplace with support for all backgrounds and abilities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel, Holiday Inn Leeds Garforth, LS25 1LH.
Responsibilities
- Supporting your hotel in achieving all brand and company metrics and objectives
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
- Following SOPs to ensure consistent hospitality for all guests
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests
Beyond that, you\\\'ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Contact
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Apprenticeships
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
Guest Services Assistant (Nights) in Leeds employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With robust career advancement opportunities, attractive discounts, and a commitment to mental health support, our Nights Guest Service Assistants at Holiday Inn Leeds Garforth can thrive in a supportive environment while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant (Nights) in Leeds
✨Tip Number 1
Get to know the company before your interview! Check out Kew Green Hotels' website and social media to understand their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Guest Services Assistant, especially your customer service skills.
✨Tip Number 3
Be ready to showcase your personality! The role is all about building relationships with guests, so let your friendly side shine during the interview. Share stories that highlight your ability to anticipate needs and provide outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your chat, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Guest Services Assistant (Nights) in Leeds
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Guest Services Assistant role. Highlight any relevant experience in customer service and how you can flex your style to meet guests' needs. We love seeing how you connect with our values!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so don’t waffle on too much!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kew Green Group
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understanding who stays at the Holiday Inn Leeds Garforth will help you tailor your responses to show how you can meet their needs and enhance their experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlighting your ability to anticipate guests' needs will demonstrate that you’re a perfect fit for the role.
✨Familiarise Yourself with IHG Standards
Brush up on the Standard Operating Procedures (SOPs) of IHG hotels. Being able to discuss these during your interview shows that you’re serious about maintaining service excellence and are ready to uphold the brand's reputation.
✨Ask Thoughtful Questions
Prepare some questions to ask the interviewer about the team dynamics or the hotel’s approach to guest service. This not only shows your interest in the role but also gives you insight into whether the company culture aligns with your values.
