At a Glance
- Tasks: Serve guests and create memorable experiences during the festive season.
- Company: Join Kew Green Hotels, a rapidly expanding global company.
- Benefits: Enjoy discounted food, free gym access, and 24/7 support for wellbeing.
- Other info: Inclusive workplace with opportunities for everyone to shine.
- Why this job: Be part of a fun team and make every guest's holiday special.
- Qualifications: Passion for customer service; experience is a plus but not essential.
The role
This is a fixed term role, ending on 31st December.
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.
Guest Service Assistant (Christmas Casual) duties include:
- serving guests across the bar, restaurant and banqueting areas throughout the festive season
- setting up for festive events, with a high level of attention to detail
- supporting other areas of guest service, such as breakfast and front office, as required
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
Beyond that, you\'ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp
This role reports directly to the Guest Service Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Discounted food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
While experience in a fast-paced, customer facing role would be an advantage, we\'re keen to hear from anyone with a passion for people and delivering outstanding customer service.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. Please view our website for more details.
Join our Kew-Team today!
Guest Service Assistant (Christmas Casual) in Portsmouth employer: Kew Green Group
Kew Green Hotels is an excellent employer, offering a vibrant work culture that prioritises service excellence and employee wellbeing. As a Guest Service Assistant during the festive season, you'll enjoy benefits such as discounted food and beverage, free access to leisure facilities, and a supportive environment that fosters personal growth and inclusivity. Join our dynamic team and be part of creating memorable experiences for our guests while developing your skills in a rapidly expanding global company.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Christmas Casual) in Portsmouth
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Kew Green Group are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Service Assistant (Christmas Casual) in Portsmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Kew Green Group.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Kew Green Group. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Kew Green Group
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
