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For Companies At a Glance
- Tasks: Serve guests and create memorable experiences during the festive season.
- Company: Join Kew Green Hotels, a rapidly expanding global company.
- Benefits: Enjoy discounted food, free gym access, and 24/7 support for wellbeing.
- Other info: Inclusive workplace with opportunities for everyone to shine.
- Why this job: Be part of a fun team and make every guest's holiday special.
- Qualifications: Passion for customer service; experience is a plus but not essential.
The role
This is a fixed term role, ending on 31st December.
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience.
Guest Service Assistant (Christmas Casual) duties include:
- serving guests across the bar, restaurant and banqueting areas throughout the festive season
- setting up for festive events, with a high level of attention to detail
- supporting other areas of guest service, such as breakfast and front office, as required
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Food & Beverage Host, Banquet Host, Event Staff, Christmas Temp
This role reports directly to the Guest Service Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
- Discounted food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
While experience in a fast-paced, customer facing role would be an advantage, we\’re keen to hear from anyone with a passion for people and delivering outstanding customer service.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains. Please view our website for more details.
Join our Kew-Team today!
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Guest Service Assistant (Christmas Casual) employer: Kew Green Group
Contact Detail:
Kew Green Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Christmas Casual)
✨Tip Number 1
Get to know the company! Before your chat, check out Kew Green Hotels' website and social media. Understanding their values and culture will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and how you'd answer them. Focus on your customer service experiences and how they relate to the role of Guest Service Assistant.
✨Tip Number 3
Show your personality! When you chat with the team, let your passion for hospitality shine through. They want to see how you can bring a positive vibe to their guests and the team.
✨Tip Number 4
Follow up! After your chat, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (Christmas Casual)
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let us know why you love working with people! Share any experiences that highlight your customer service skills and how you go the extra mile to ensure guests have a fantastic time.
Be Detail-Oriented: Since attention to detail is key in this role, make sure to mention any relevant experiences where you've demonstrated this skill. Whether it's setting up events or ensuring everything runs smoothly, we want to see your meticulous side!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use similar language and highlight how your skills match the duties of a Guest Service Assistant. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Kew Green Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Guest Service Assistant. Familiarise yourself with the duties mentioned in the job description, like serving guests and setting up for festive events. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of specific examples from your past experiences where you excelled in this area. Be ready to discuss how you built relationships with guests and adapted your approach to meet their needs.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and support various areas of guest service. Mention any experience you have in fast-paced environments and how you can adapt to different roles, whether it’s serving at the bar or assisting in the front office.
✨Ask Thoughtful Questions
Prepare some questions to ask during your interview. This shows your interest in the company and the role. You might want to ask about the team culture, how they measure success in guest service, or what a typical day looks like during the festive season.