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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with diverse hotel chains.
- Benefits: Enjoy career development, discounts at retailers, and free access to leisure facilities.
- Other info: We promote an inclusive workplace and support adjustments during recruitment.
- Why this job: Be part of a team that values service excellence and guest relationships.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Reading RG7 5HT.
Guest Service Assistant duties include:
- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– Discounted food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.
Who are Kew Green Hotels?
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
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Guest Service Assistant (Casual) employer: Kew Green Group
Contact Detail:
Kew Green Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant (Casual)
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your ability to anticipate guests' needs will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research the hotel and its offerings thoroughly. Being knowledgeable about the services and amenities available at the Holiday Inn Reading will allow you to engage confidently with the interviewers and show your enthusiasm for the role.
✨Tip Number 4
Practice your communication skills, especially in a friendly and approachable manner. As a Guest Service Assistant, you'll need to build relationships with guests, so demonstrating your interpersonal skills during the chat will be crucial.
We think you need these skills to ace Guest Service Assistant (Casual)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service and anticipated guests' needs, as this is crucial for the role.
Showcase Teamwork and Communication: Mention your ability to work well in a team and communicate effectively. This role involves collaborating with others, so demonstrating your interpersonal skills will strengthen your application.
Personalise Your Application: Address your application to the hiring team at Kew Green Hotels and express your enthusiasm for the company’s values and culture. A personal touch can make your application stand out.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your passion for helping others.
✨Know the Company and Its Values
Familiarise yourself with Kew Green Hotels and their commitment to service excellence. Understanding their values will help you align your answers during the interview and show that you're a good fit for their culture.
✨Demonstrate Flexibility and Adaptability
The role requires you to assess guests' needs and adjust your approach accordingly. Be ready to discuss situations where you had to adapt your style to meet different customer expectations or handle unexpected challenges.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about team dynamics, opportunities for growth, or how they measure success in the Guest Service Assistant position.