At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality company.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for growth in a supportive team.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 € per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (Casual) employer: Kew Green Group
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Guest Service Assistant, you'll enjoy comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits including discounts on hotel stays and leisure facilities. Join us in creating memorable experiences for our guests while thriving in an inclusive environment that prioritises your growth and wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual)
✨Tip Number 1
Get to know the hotel and its values before your interview. This way, you can show how your passion for hospitality aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the guest experience!
✨Tip Number 2
Practice your communication skills! Whether it's chatting with friends or role-playing with a family member, being confident in your interactions will shine through during the interview. Remember, they want to see your friendly side!
✨Tip Number 3
Be proactive during the interview. If you notice something that needs doing, like tidying up or helping out, don’t hesitate to jump in. It shows you’re ready to take initiative and contribute to the team right away!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we review applications as they come in, so the sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Guest Service Assistant (Casual)
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application! We want to see that genuine passion for people and making their day better. Share any experiences, even if they're informal, that highlight your enthusiasm for guest service.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description, like 'guest experience' and 'teamwork', to show us you understand what we're looking for. It helps us see how you fit right in!
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your written application. We want to know who you are beyond your qualifications, so share a bit about yourself and what makes you tick!
Apply Early:Don’t wait until the last minute to submit your application! We review them as they come in, and applying early gives you a better chance of standing out. Plus, it shows us you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Kew Green Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about making guests feel welcome, be prepared to share examples of how you've provided excellent customer service in the past. Whether it's a friendly interaction or resolving an issue, demonstrating your passion for hospitality will set you apart from other candidates.
✨Be Proactive in Your Approach
The job requires a proactive mindset, so think of instances where you've taken the initiative in previous roles or situations. During the interview, highlight how you noticed something that needed doing and took action. This will show that you can adapt and contribute positively to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the company is the right fit for you.
