At a Glance
- Tasks: Ensure guests have a safe and outstanding experience while supporting hotel objectives.
- Company: Kew Green Hotels is a rapidly expanding global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: Inclusive workplace; adjustments available during the recruitment process.
- Why this job: Join a vibrant team focused on service excellence and personal growth.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest‑facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Newport employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee well-being. Located in the attractive Holiday Inn Milton Keynes, we provide robust career development opportunities, generous discounts across our hotel portfolio and partner establishments, and a supportive environment that values inclusivity and personal growth. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Newport
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your ability to anticipate guests' needs will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research the hotel and its amenities thoroughly. Being knowledgeable about what the Holiday Inn Milton Keynes offers will allow you to engage confidently with the interviewers and show your enthusiasm for the role.
✨Tip Number 4
Practice your communication skills, especially in a customer-facing context. Role-playing common guest scenarios can help you articulate your approach to service excellence effectively during the interview.
We think you need these skills to ace Guest Service Assistant in Newport
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills:Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service and anticipated guests' needs, as this is crucial for the role.
Showcase Teamwork and Communication:Mention your ability to work well in a team and communicate effectively. This role involves collaboration with other staff members, so demonstrating your interpersonal skills will be beneficial.
Personalise Your Application:Make your application stand out by personalising it. Address why you want to work specifically at Kew Green Hotels and how you align with their values and culture. This shows genuine interest in the company.
How to prepare for a job interview at Kew Green Group
✨Know the Company and Its Values
Before your interview, take some time to research Kew Green Hotels and understand their values and culture. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Guest Service Assistant, showcasing your customer service experience is crucial. Prepare examples from your past roles where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Be Ready to Discuss Technology Use
Since the role requires comfort with technology, be prepared to discuss your experience with tools like MS Office. You might also want to mention any other relevant software or systems you've used in previous jobs.
✨Show Enthusiasm for the Role
Express your passion for providing outstanding customer service and your eagerness to contribute to the hotel's success. A positive attitude can make a significant difference in how interviewers perceive you.
