At a Glance
- Tasks: Ensure guests have a safe and outstanding experience at our Brighton hotel.
- Company: Kew Green Hotels is a rapidly expanding global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Other info: We promote inclusivity and support adjustments during the recruitment process.
- Why this job: Join a vibrant team focused on service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Brighton employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a vibrant work culture in the heart of Brighton, where our Guest Service Assistants play a crucial role in delivering outstanding guest experiences. With robust career development opportunities, attractive employee discounts, and a commitment to mental health and wellbeing support, we ensure that our team members thrive both personally and professionally. Join us to be part of a diverse and inclusive workplace that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in Brighton
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they prioritise guest experience will help you align your responses during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples from your past customer service experiences. Highlight situations where you anticipated guests' needs or resolved issues effectively, as this demonstrates your ability to excel in a fast-paced environment.
✨Tip Number 3
Research the hotel and its location in Brighton. Being knowledgeable about local attractions and amenities can impress your interviewers and show your enthusiasm for the role and the area.
✨Tip Number 4
Practice your communication skills, especially in a friendly and approachable manner. As a Guest Service Assistant, your ability to connect with guests is crucial, so demonstrating this skill during your chat will be key.
We think you need these skills to ace Guest Service Assistant in Brighton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and expectations of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills:Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service and anticipated guests' needs, as this is crucial for the role.
Showcase Teamwork and Communication:Mention your ability to work well in a team and communicate effectively. This role involves building relationships with guests and collaborating with colleagues, so demonstrate your interpersonal skills.
Personalise Your Application:Make your application stand out by personalising it. Use the company's values and culture in your writing to show that you resonate with their mission and are genuinely interested in joining their team.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved issues, demonstrating your passion for helping others.
✨Research the Company and Its Values
Familiarise yourself with Kew Green Hotels and their commitment to service excellence. Understanding their values will help you align your answers during the interview and show that you're a good fit for their team.
✨Demonstrate Flexibility and Adaptability
The role requires you to assess guests' needs and adjust your approach accordingly. Be ready to discuss situations where you've had to adapt your style to meet different customer expectations or handle unexpected challenges.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, opportunities for career development, or how they measure success in the Guest Service Assistant position.
