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- Tasks: Assist guests, ensuring they have a safe and outstanding experience at our hotel.
- Company: Join Kew Green Hotels, a rapidly expanding global company with a diverse hotel portfolio.
- Benefits: Enjoy discounts, career development, free gym access, and mental health support.
- Why this job: Be part of a team that values service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: We promote an inclusive workplace and support adjustments during recruitment.
The predicted salary is between 20000 - 30000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
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Guest Service Assistant employer: Kew Green Group
Contact Detail:
Kew Green Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their mission and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlighting your ability to anticipate guests' needs will demonstrate your suitability for the Guest Service Assistant position.
✨Tip Number 3
Research common challenges faced in the hospitality industry and think about how you would address them. This shows your proactive approach and readiness to contribute positively to the team.
✨Tip Number 4
Be ready to discuss your familiarity with technology, especially MS Office. Since the role involves using various tech tools, demonstrating your comfort level can set you apart from other candidates.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service and anticipated guests' needs, as this is crucial for the role.
Showcase Teamwork and Communication: Mention your ability to work well in a team and communicate effectively. This role involves building relationships with guests and collaborating with colleagues, so demonstrate your interpersonal skills.
Personalise Your Application: Address your application to Kew Green Hotels specifically. Mention why you want to work for them and how you align with their values. A personal touch can make your application stand out.
How to prepare for a job interview at Kew Green Group
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with Kew Green Hotels and IHG's values, services, and offerings. Being able to discuss how these align with your personal values during the interview will show your genuine interest in the role.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with an unhappy guest or managing multiple requests at once. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, training opportunities, or company culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.