At a Glance
- Tasks: Drive revenue growth by building partnerships and managing corporate sales strategies.
- Company: Dynamic hotel known for exceptional events and corporate stays.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a high-performing team and make a real impact on customer experiences.
- Qualifications: Sales experience and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 € per year.
About the Role
With your strong commercial instincts and passion for results, you’ll build strong partnerships and drive revenue growth, showcasing our hotel as the go-to destination for exceptional events and corporate stays. This role reports to the Sales Office Manager. You’ll take ownership of our MICE and corporate sales strategy: uncovering new business, and ensuring every enquiry turns into a success story. Leading and implementing the hotel’s MICE sales plan in line with business objectives. Proactively sourcing, developing and managing a strong portfolio of MICE, corporate and social catering accounts. Driving conversion of group and event enquiries to maximise revenue and profitability. Building long‑term relationships with clients, agencies, and partners to secure repeat business. Collaborating with operations and marketing teams to deliver seamless events that exceed expectations. Conducting competitor analysis to inform strategy and identify opportunities.
About You
You are a proactive and passionate sales professional who thrives in a fast‑paced environment. You combine strategic thinking with hands‑on delivery, always looking for new ways to grow business and strengthen client relationships.
Key responsibilities include:
- Providing an exceptional experience for our customers, focused on First Contact Resolution.
- Handling large volumes of enquiries and seeking to secure business on every interaction – increasing conversion, maximising revenue generation and budget delivery.
- Being an integral part of our high performing team and delivering consistent results against a set of KPI’s and Objectives.
- Maintaining strong relationships with colleagues across the estate ensuring that we all work as one team to deliver customer excellence through our Guest Love programme.
- Effective use of systems and processes and using information and tools appropriately.
- Maximising revenue and conversion of all Groups.
Customer Excellence Executive employer: Kew Green Group
As a Customer Excellence Executive at our hotel, you will be part of a dynamic and supportive work culture that prioritises collaboration and innovation. We offer competitive benefits, including opportunities for professional development and growth within the hospitality industry, all while working in a vibrant location known for its exceptional events and corporate stays. Join us to make a meaningful impact and thrive in an environment that values your contributions and fosters long-term relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential clients or partners. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your passion for customer excellence! When you get the chance to chat with potential employers, share your ideas on how to enhance client experiences. This will demonstrate your proactive approach and commitment to driving results.
✨Tip Number 3
Prepare for interviews by researching the company’s MICE strategy and recent events. Bring insights to the table about their competitors and suggest ways they could improve. This shows you’re not just interested in the role, but also invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Customer Excellence Executive
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for customer excellence and sales can contribute to our team. Share specific examples of how you've driven results in previous roles.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in MICE and corporate sales. We love seeing how you can align your skills with our business objectives, so don’t hold back on showcasing your strategic thinking!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps to break down your information!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Kew Green Group
✨Know Your Stuff
Before the interview, dive deep into the company’s MICE and corporate sales strategy. Familiarise yourself with their recent events and partnerships. This shows you’re genuinely interested and ready to contribute from day one.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully converted enquiries into business in the past. Use metrics to highlight your achievements, like revenue growth or client retention rates, to demonstrate your impact.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences and challenges in the role. This not only shows your interest but also helps you understand the team dynamics better.
✨Ask Smart Questions
Prepare insightful questions that reflect your understanding of the role and the industry. Inquire about their current challenges in MICE sales or how they measure success in customer excellence. This will set you apart as a thoughtful candidate.
