At a Glance
- Tasks: Lead a team to deliver an engaging and safe leisure experience for members and guests.
- Company: Join Kew Green Hotels, a company committed to inclusivity and employee development.
- Benefits: Enjoy career growth, discounts, free gym access, and 24/7 support.
- Other info: Dynamic role with opportunities for training and personal development.
- Why this job: Make a positive impact in the leisure industry while developing your leadership skills.
- Qualifications: Experience in leisure or hospitality, strong leadership, and customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best. You’ll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience. You’ll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.
About the Role
You’ll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users. Key responsibilities include:
- Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
- Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
- Conducting member inductions and supporting group exercise programmes aligned to member needs.
- Ensuring the club is clean, safe and presented to a high standard at all times.
- Completing and overseeing daily, weekly and monthly health & safety checks.
- Supporting achievement of club KPIs including membership growth, retention and revenue targets.
- Managing cash handling processes, stock control and reporting in line with company procedures.
- Supporting marketing initiatives to drive new memberships and secondary revenue streams.
- Ensuring full compliance with health, safety, hygiene and pool plant standards.
- Supporting training, coaching and development of Leisure Assistants to build a strong team.
About You
You’re a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues. We’re looking for someone who brings:
- Experience in a leisure, fitness or hospitality supervisory role.
- Strong leadership and coaching skills, with the ability to motivate and develop a team.
- Excellent customer service skills and the ability to build relationships with members and guests.
- Proactive and organised, able to manage multiple priorities.
- Commercial awareness, with an understanding of membership growth and revenue drivers.
- A calm and professional approach in a fast-paced environment.
- A commitment to health, safety and compliance standards.
- A positive, can-do attitude and a passion for the leisure industry.
- A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Leisure Club Supervisor in Chatham employer: Kew Green Group
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee growth and wellbeing. As a Leisure Club Supervisor, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and leisure activities, and have access to comprehensive support services, all while working in a dynamic environment that values inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Supervisor in Chatham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kew Green Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kew Green Group
Don't be shy about reaching out to Kew Green Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Supervisor in Chatham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kew Green Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kew Green Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
