At a Glance
- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a welcoming and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be the reassuring presence for guests and make their nights memorable.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com.
Guest Service Assistant (Nights) in Braintree employer: Kew Green Group
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and various retailers, and have access to comprehensive wellbeing support. Our commitment to service excellence ensures that you will play a vital role in creating memorable experiences for our guests while working in a dynamic and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights) in Braintree
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Kew Green Hotels. Understanding their values and what they stand for will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and night shifts. Think about your past experiences and how they relate to the role of a Nights Guest Service Assistant. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your personality! During the interview, let your friendly and approachable nature come through. Remember, they’re looking for someone who can build strong relationships with guests, so don’t be afraid to share your passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (Nights) in Braintree
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and guest-focused nature. Remember, we’re looking for someone who can build strong relationships with our guests.
Tailor Your Application:Make sure to tailor your application to highlight your experience in customer service and any relevant skills. Mention how you've handled similar roles or situations before, especially in fast-paced environments. This will help us see how you fit into our team!
Show Your Passion:We love candidates who are genuinely passionate about delivering outstanding customer service. In your application, share examples of how you've gone above and beyond for guests in the past. This will really make you stand out to us!
Apply Early:Don’t wait until the last minute to submit your application! We review applications as they come in, so applying early gives you a better chance of being considered. Head over to our website and get your application in today!
How to prepare for a job interview at Kew Green Group
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the hotel’s values and how they align with delivering outstanding customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to build strong relationships and adapt your approach to meet individual needs. This is crucial for making every guest feel valued and well cared for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about how you would remain calm and solution-focused while ensuring safety and compliance. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the hotel’s approach to guest satisfaction. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
