Job Description We are Kevin Theobald Recruitment Ltd, a specialist recruitment agency established in 1987, dedicated to the commercial Shipping, Logistics, and Freight Forwarding sectors. Based in Ashford, Middlesex, we offer tailored and flexible commission schemes, ensuring we meet the needs of both small and large companies. We are currently seeking an Airfreight Operations Manager to join a dynamic team within this fast-paced industry. If you are ready to take on a challenging and rewarding role in airfreight operations, we encourage you to apply and become a key part of a thriving logistics network. The immediate priority is the operation itself: raising service standards, building a proactive customer-first culture and making the business ready to grow. Once that foundation is in place, you'll play a central part in driving growth, and hitting agreed milestones earns you equity in the business. An independent Heathrow forwarder with over 30 years' trading history, its own warehouse and a small fleet of trucks. Lead day-to-day air export and import operations at Heathrow, working live shipments alongside the team Lift customer service standards and reset the culture of an established team — coaching, setting expectations and tackling under-performance Own service quality for high-value, time-critical and specialist cargo Manage airline, handling agent, customs and haulier relationships to secure capacity, rates and reliability Oversee the warehouse and small fleet, scheduling collections and deliveries efficiently Ensure compliance with security (RA/KC), customs and dangerous goods requirements Improve processes and systems so the operation can scale Help shape and deliver the growth plan once the operation is strengthened, including supporting client development
Director of Business Operations & Compliance in Heathrow employer: Kevin Theobald Recruitment Ltd
As a Senior Operations Coordinator in Hertfordshire, you will thrive in a dynamic work environment that prioritises exceptional customer service and logistical excellence. Our company fosters a collaborative culture where employees are encouraged to develop their skills through ongoing training and mentorship, ensuring ample opportunities for career advancement. With competitive benefits including 22 days of holiday plus bank holidays, and a supportive team atmosphere, we are committed to making your work experience both meaningful and rewarding.
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Kevin Theobald Recruitment Ltd Recruitment Team
