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- Tasks: Manage live logistics activities and ensure high-quality customer service during 12-hour shifts.
- Company: Dynamic logistics company in Crawley with a focus on operational excellence.
- Benefits: Flexible 4 on 4 off schedule, competitive pay, and opportunities for growth.
- Other info: Join a supportive team and thrive in a fast-paced, hands-on environment.
- Why this job: Be the key player in delivering seamless logistics solutions and enhancing customer experiences.
- Qualifications: Experience in freight forwarding or logistics, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days. The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication.
Duties Include:
- Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
- Monitor live shipments, proactively managing exceptions, delays, and escalations.
- Maintain accurate job files and record all activity within the internal job management system.
- Provide clear, structured handovers at the end of each shift where required.
- Act as the primary operational contact for assigned customers during your shift.
- Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
- Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.
Skills & Experience:
- Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
- Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
- Excellent organisational and time-management skills.
- High level of accuracy and attention to detail.
- Strong written and verbal communication skills in English.
- Competent user of Microsoft Office (Excel, Word, Outlook).
Operations Controller (Crawley) in Worth employer: Kevin Theobald Recruitment Agency
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller (Crawley) in Worth
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and customer service. Think about specific examples from your past experience that demonstrate your skills and how you handle pressure. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Operations Controller role!
We think you need these skills to ace Operations Controller (Crawley) in Worth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Controller role. Highlight your experience in freight forwarding or logistics operations, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing live logistics activity and how you handle high-pressure situations. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We want to see that you can communicate effectively with customers and partners.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of air, road, and sea freight operations. Be ready to discuss specific examples from your past experience that showcase your ability to manage logistics effectively, especially in high-pressure situations.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare to share stories that highlight your strong customer service mindset. Think about times when you successfully handled time-critical situations and how you ensured a high-quality service for clients.
✨Master the Art of Communication
Clear communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play potential scenarios with a friend to get comfortable with how you would communicate with customers and internal teams.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you maintain accurate job files and manage multiple tasks simultaneously. Bring examples of how you've kept track of shipments and managed exceptions in the past, showing your attention to detail.