Quality & Compliance Executive

We are seeking an experienced and highly-motivated Quality Compliance Executive to join our team, with a passion for digital solutions. Predominately based at the London Heathrow office, the successful candidate will play a vital role in supporting the business’ drive towards enhanced quality and compliance controls. Ideally you will be from a Freight Forwarding Background, office based, although possibly some hybrid working following successful probation period. Some UK travel and possible European travel in the future.

Salary: £30-35k (25 days holiday, increasing after 5 years)

Duties Include:

• Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained.
• Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person.
• Assist in third-party audits of our quality management systems periodically by accrediting bodies.
• Management and follow-up of QMS and incident reporting.
• Complete thorough root cause analysis and introduce effective preventative solutions where necessary.
• Take a proactive approach to risk management, identifying areas of improvement.
• Engage regularly with Regional and Department managers to ensure quality and compliance goals are met.
• Create and distribute staff surveys to monitor awareness of company practices.
• Conduct training presentations/programmes, both internally and customer-facing.
• Analyse data and produce clear reporting to superiors.
• Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations.
• Fully understand the needs and drivers of the business and how best to integrate these into daily tasks.
• Adopt digital solutions to streamline processes and drive efficiency.
• Work closely and build relationships with colleagues at all levels of the business.
• Be an inspirational candidate and work responsibly as part of a larger team.

Essential Skills:

• A minimum of 2 years working in a quality/compliance capacity.
• A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals.
• Previous experience of data analytics and reporting.
• Strong data entry and document management skills.
• Excellent written and verbal communication.
• The ability to work collaboratively with colleagues at all levels of the business.
• An articulate, creative thinker with the ability to share ideas succinctly.
• Detail-oriented and comfortable working to deadlines.
• Polished, personable and energetic personality.
• Be able to think both proactively and reactively, taking appropriate actions in any given circumstance.
• A strong multi-tasker who is able to prioritise effectively.
• Self-motivated with good time management.
• Quality Management Systems trained, aligned with ISO9001 or equivalent certification.
• HMRC Customs and Compliance experience.
• Knowledge and experience in an Aviation Security environment would be advantageous.