At a Glance
- Tasks: Manage live logistics activities and ensure high-quality service during 12-hour shifts.
- Company: Dynamic logistics company based in Crawley with a focus on customer satisfaction.
- Benefits: Flexible 4 on 4 off schedule, competitive pay, and opportunities for career advancement.
- Other info: Autonomous role with a supportive team environment and clear career progression.
- Why this job: Be the key player in delivering exceptional service and managing exciting logistics challenges.
- Qualifications: Strong communication skills and experience in logistics or operations preferred.
The predicted salary is between 30000 - 40000 € per year.
Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days (0700-1900). The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication.
Duties Include:
- Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
- Monitor live shipments, proactively managing exceptions, delays, and escalations.
- Maintain accurate job files and record all activity within the internal job management system.
- Provide clear, structured handovers at the end of each shift where required.
- Act as the primary operational contact for assigned customers during your shift.
- Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
- Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.
Operations Controller employer: Kevin Theobald Recruitment Agency
Our client is an exceptional employer located in the Crawley area, offering a dynamic work environment for Operations Controllers. With a strong focus on employee growth and development, the company fosters a collaborative culture that values clear communication and teamwork. The unique 4 on 4 off shift pattern allows for a balanced work-life schedule, making it an attractive opportunity for those seeking meaningful and rewarding employment in logistics.
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those who work in roles similar to the Operations Controller. Use LinkedIn or industry events to connect and chat about their experiences – you never know when a lead might pop up!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your skills and experiences ready. Make it engaging and relevant to the role you're after, so they remember you when opportunities arise.
✨Tip Number 3
Stay proactive! If you see a job that fits, don’t just wait for the application process to open. Reach out directly to the company through our website, express your interest, and ask if you can discuss the role further. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up! After any interviews or networking chats, drop a quick thank-you email. It keeps you on their radar and shows your appreciation for their time. Plus, it’s a great way to reiterate your interest in the Operations Controller position!
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Controller role. Highlight your experience in logistics and customer service, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage live logistics and provide high-quality service.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and partners, make sure to highlight your strong communication skills in your application. Give examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of air, road, and sea freight movements. Familiarise yourself with the logistics processes and terminology, as this will help you speak confidently about your experience and how you can manage live logistics activity effectively.
✨Showcase Your Communication Skills
Since this role involves being a primary contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with various stakeholders in the past, whether they be customers, partners, or internal teams.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed exceptions or delays in logistics. Be ready to discuss how you approached these challenges and what strategies you employed to ensure high-quality service was maintained.
✨Prepare for Shift Work Questions
As this position involves 12-hour shifts, be prepared to discuss your availability and how you handle working autonomously. Reflect on your previous experiences with shift work and how you maintain productivity and communication during those hours.
