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- Tasks: Coordinate international removals and manage logistics for overseas shipments.
- Company: Join a small, dynamic team in Bristol focused on seamless customer experiences.
- Benefits: Enjoy a competitive salary, company pension, and a Monday to Friday schedule.
- Why this job: Be part of a supportive team while making a real impact in clients' moving experiences.
- Qualifications: 3 years of customer service and freight forwarding experience required.
- Other info: This is a full-time, in-person role with no hybrid options.
The predicted salary is between 24000 - 32000 £ per year.
We are currently looking for someone to join our small team in Bristol, handling international removals. This would suit someone with experience predominantly in ocean freight exports, but anyone with a freight forwarding/logistics background would be considered.
We are looking for an International Removals Ocean Export Co-Ordinator to complement our small team in arranging the shipments for overseas. We deal directly with members of the public, so previous customer service experience is essential and it is preferable that you have experience in export and deep-sea shipping/freight forwarding procedures.
We use software systems to log client information and related export documentation, so experience of data input is required, along with a keen eye for detail. Your role will involve coordinating logistics, liaising with shipping agents, and ensuring seamless moving experiences for our clients.
Key Skills- Excellent communication skills, both written and oral
- IT skills, including use of Microsoft office applications
- Ability to work under pressure
- Experience in a shipping/logistics/freight forwarding environment preferred
- Organisational and time management skills
- Self-motivation
- Teamwork
- A proactive attitude
- Customer contact via e-mail and telephone
- Keying data into in-house operations system relating to customer’s moves
- Interacting with in-house transport and warehouse team regarding collections and packing
- Producing purchase invoices using our in-house accounting system
- Producing invoices using our in-house accounting system
- Liaising with our shipping agents and producing Bill of Lading instructions
- Tracking shipments via shipping agents & carriers and keeping customers updated of progress
- Liaising with import agents regarding customs clearance and delivery
- Export Customs entries using HMRC CDS Customs system
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits: Company pension
Schedule: Monday to Friday, No weekends
Experience: Customer service: 3 years (required), Freight Forwarding: 3 years (required)
Work Location: In person - no Hybrid
Ocean Export Operator employer: Kevin Theobald Recruitment Agency
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Operator
✨Tip Number 1
Familiarise yourself with ocean freight export procedures and regulations. Understanding the ins and outs of deep-sea shipping will give you a significant edge during interviews, as it shows your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing directly with clients, demonstrating your ability to handle inquiries and resolve issues effectively will make you stand out as a candidate.
✨Tip Number 3
Get comfortable with data input and relevant software systems. Being proficient in using IT tools, especially for logging client information and export documentation, will show that you're ready to hit the ground running.
✨Tip Number 4
Network within the logistics and freight forwarding community. Connecting with professionals in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Ocean Export Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ocean freight exports and customer service. Use specific examples that demonstrate your skills in logistics and communication, as these are crucial for the Ocean Export Operator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for international removals and your understanding of the shipping industry. Mention any relevant software systems you have used and how they relate to the job requirements.
Highlight Relevant Experience: In your application, emphasise your previous roles in freight forwarding or logistics. Detail your experience with data input and customer interactions, as these are key aspects of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with clients, it's crucial to highlight your previous customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Knowledge of Ocean Freight
Familiarise yourself with ocean freight export procedures and terminology. Be ready to discuss your understanding of logistics and any relevant experiences you have in this area, as it will show your suitability for the role.
✨Highlight Your IT Proficiency
As the job requires data input and use of software systems, be prepared to discuss your IT skills, particularly with Microsoft Office applications. Mention any specific software you've used in previous roles that relates to logistics or freight forwarding.
✨Prepare for Teamwork Scenarios
This position requires strong teamwork skills. Think of examples where you've successfully collaborated with others in a high-pressure environment. Emphasising your ability to work well within a team will demonstrate your fit for their small team dynamic.
