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- Tasks: Manage live logistics activities and ensure high-quality customer service during 12-hour shifts.
- Company: Dynamic logistics company in Crawley with a focus on operational excellence.
- Benefits: Flexible 4 on 4 off shift pattern, competitive pay, and opportunities for growth.
- Other info: Join a supportive team and thrive in a fast-paced, customer-focused environment.
- Why this job: Be the key player in delivering exceptional service and managing exciting logistics challenges.
- Qualifications: Experience in freight forwarding or logistics, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days. The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication.
Duties Include:
- Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
- Monitor live shipments, proactively managing exceptions, delays, and escalations.
- Maintain accurate job files and record all activity within the internal job management system.
- Provide clear, structured handovers at the end of each shift where required.
- Act as the primary operational contact for assigned customers during your shift.
- Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
- Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.
Skills & Experience:
- Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
- Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
- Excellent organisational and time-management skills.
- High level of accuracy and attention to detail.
- Strong written and verbal communication skills in English.
- Competent user of Microsoft Office (Excel, Word, Outlook).
Operations Controller (Crawley) employer: Kevin Theobald Recruitment Agency
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller (Crawley)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Attend local events or join online forums to connect with potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. Think about your past experiences and how they relate to the role of an Operations Controller. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that Operations Controller role. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Operations Controller (Crawley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Controller role. Highlight your experience in freight forwarding or logistics operations, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share specific examples of how you've managed logistics activities and handled high-pressure situations. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and partners, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We appreciate a well-structured message!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of freight forwarding and logistics operations. Be ready to discuss specific experiences you've had with air, road, and sea freight. This will show that you understand the role and can handle the responsibilities that come with it.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, prepare examples of how you've successfully managed high-pressure situations in the past. Think about times when you turned a challenging customer interaction into a positive experience. This will demonstrate your strong customer-service mindset.
✨Master the Art of Communication
Clear communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing logistics and operational challenges, as well as how you would communicate with customers and partners.
✨Be Organised and Detail-Oriented
Prepare to showcase your organisational skills. Bring examples of how you've maintained accurate job files or managed multiple tasks simultaneously. Highlight your attention to detail, especially when it comes to monitoring live shipments and managing exceptions.