Operations Controller in Crawley

Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days ()

The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage.

This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication.

Duties Include:

• Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
• Monitor live shipments, proactively managing exceptions, delays, and escalations.
• Maintain accurate job files and record all activity within the internal job management system.
• Provide clear, structured handovers at the end of each shift where required.
• Act as the primary operational contact for assigned customers during your shift.
• Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
• Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.

Skills & Experience

• Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
• Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills in English.
• Competent user of Microsoft Office (Excel, Word, Outlook).