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- Tasks: Organise transport by air, road, and sea while ensuring excellent customer service.
- Company: Join a dynamic team focused on logistics and customer satisfaction.
- Benefits: Enjoy competitive salary, potential for remote work, and a vibrant workplace culture.
- Why this job: Be part of a fast-paced environment that values teamwork and personal growth.
- Qualifications: No specific experience required; just a passion for logistics and customer service.
- Other info: Opportunity to assist in customer development and build lasting relationships.
The predicted salary is between 28000 - 42000 £ per year.
Organising transport by air, road and sea. Customer services and completion of Dangerous Goods paperwork. Invoicing, job costing and undertaking export documentation.
Key Duties:
- Completion of end-to-end forwarding activities as the individual role requires.
- Completion of Dangerous Goods paperwork for all modes of transportation.
- Work closely with internal and external customers.
- Focus on customer service.
- To organise transport by air, road and sea.
- Use of Next Gen/MS Office as requested.
- Ensure invoicing, job costing, CIA, netting, and milestone are updated within the required timeframe.
- Month end department compliance.
- Customs entries.
- Cost control.
- Assist senior forwarders, supervisor and line manager where required.
- Ensure all reports including internal and customer specific are completed within the deadline.
- Resolve queries from customers and suppliers.
- Ensure best practice models are adopted.
- Work closely with the operations manager for internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development.
- Maintain clean desk policy.
- Operate within companies QA system.
- Any other tasks as directed by their supervisor or line manager.
Contact Detail:
Kevin Theobald Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Based Forwarder
✨Tip Number 1
Familiarise yourself with the logistics industry, especially in air, road, and sea transport. Understanding the nuances of each mode will help you stand out during discussions with potential employers.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on maintaining relationships with clients, showcasing your ability to handle queries and resolve issues effectively will be crucial.
✨Tip Number 3
Gain a solid understanding of Dangerous Goods paperwork and export documentation. Being knowledgeable in these areas will demonstrate your readiness for the responsibilities of the role.
✨Tip Number 4
Network within the logistics community. Attend industry events or join relevant online forums to connect with professionals who can provide insights or even refer you to opportunities at StudySmarter.
We think you need these skills to ace Client Based Forwarder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport logistics, customer service, and documentation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the forwarding industry and your ability to handle Dangerous Goods paperwork. Mention specific examples of how you've successfully managed similar tasks in the past.
Highlight Customer Service Skills: Since the role focuses on customer service, emphasise your experience in maintaining client relationships and resolving queries. Provide examples of how you've gone above and beyond for customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at Kevin Theobald Recruitment Agency
✨Know Your Transport Modes
Familiarise yourself with the different modes of transport – air, road, and sea. Be prepared to discuss how you would organise transport for each mode and any relevant experiences you've had in the past.
✨Understand Dangerous Goods Regulations
Since the role involves completing Dangerous Goods paperwork, make sure you understand the regulations and requirements. Brush up on any specific documentation needed and be ready to explain your knowledge during the interview.
✨Customer Service Focus
This position emphasises customer service, so think of examples where you've successfully resolved customer queries or built strong relationships. Be ready to share these stories to demonstrate your commitment to excellent service.
✨Be Prepared for Technical Questions
Expect questions about invoicing, job costing, and customs entries. Review your knowledge of these processes and be ready to discuss how you would ensure compliance and accuracy in your work.
