At a Glance
- Tasks: Manage live logistics activities and ensure high-quality customer service during shifts.
- Company: Dynamic logistics company in Crawley with a focus on operational excellence.
- Benefits: Competitive pay, overtime for weekend work, and a supportive team environment.
- Other info: Flexible shift patterns with opportunities for career advancement.
- Why this job: Be the key player in delivering seamless logistics solutions and enhancing customer experiences.
- Qualifications: Experience in freight forwarding or logistics, strong communication, and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client who is located in the Crawley area is looking for an operations controller working Mon to Fri 0830 to 5.30pm. Please note: Late shift rota: One day per week, the applicant will work a staggered shift from 12.00pm to 9.00pm. Weekend Rota: Applicant will cover one weekend day per month, this will be paid as overtime.
The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication.
Duties Include:
- Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery.
- Monitor live shipments, proactively managing exceptions, delays, and escalations.
- Maintain accurate job files and record all activity within the internal job management system.
- Provide clear, structured handovers at the end of each shift where required.
- Act as the primary operational contact for assigned customers during your shift.
- Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams.
- Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels.
Skills & Experience:
- Proven experience in freight forwarding or logistics operations (air, road, and/or sea).
- Strong customer-service mindset with confidence handling time-critical and high-pressure situations.
- Excellent organisational and time-management skills.
- High level of accuracy and attention to detail.
- Strong written and verbal communication skills in English.
- Competent user of Microsoft Office (Excel, Word, Outlook).
Operations Controller in Crawley employer: Kevin Theobald Recruitment Agency Careers
Our client in the Crawley area offers a dynamic work environment for Operations Controllers, where employees are empowered to take ownership of their roles while ensuring high-quality service delivery. With a strong focus on employee growth and development, the company provides opportunities for skill enhancement and career progression, all within a supportive team culture that values clear communication and collaboration. Additionally, the unique shift structure allows for flexibility and the chance to earn overtime, making it an attractive option for those seeking a rewarding and meaningful career in logistics.
Contact Details:
Kevin Theobald Recruitment Agency Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in Crawley
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kevin Theobald Recruitment Agency Careers and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kevin Theobald Recruitment Agency Careers!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kevin Theobald Recruitment Agency Careers keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Controller in Crawley
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kevin Theobald Recruitment Agency Careers:This is your chance to really connect with the team at Kevin Theobald Recruitment Agency Careers. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kevin Theobald Recruitment Agency Careers
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kevin Theobald Recruitment Agency Careers.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kevin Theobald Recruitment Agency Careers that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kevin Theobald Recruitment Agency Careers. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
