Operations Specialist

We have a vacancy and are looking for candidates with ocean freight experience 2-3 years min, * Experience in Export Seafreight and Cross trade essential * Must drive * Hybrid working after training * Location Luton * Salary up to £35k Duties Include: * As part of the operations team learn all customer processes and be ready to support colleagues as required * Provides high level of service for customers and learn and develop skills relating to worldwide event logistics. * Drives own performance and challenges others positively to achieve KPIs * Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality * Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow * Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues. * Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs * Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department. * Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics. * Ensures that all external and internal enquiries are responded to promptly and professionally * Escalates issues if required. Key Skills: * Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel. * A proven ability to identify and meet customer and operational needs in a professional and friendly manner. * Ability to understand and work within prescribed processes to achieve KPI’s. * Results driven and good attention to detail * Good written and spoken English and excellent telephone and e-mail skills. * Excellent interpersonal skills * Able to prioritise and perform under pressure * A good team player with ability to identify and prioritise work for self and others * Good commercial attitude * A level education or broad GCSE level education