Operations Specialist

We have a vacancy and are looking for candidates with ocean freight experience 2-3 years min,

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

* Experience in Export Seafreight and Cross trade essential

* Must drive

* Hybrid working after training

* Location Luton

* Salary up to £35k

Duties Include:

* As part of the operations team learn all customer processes and be ready to support colleagues as required

* Provides high level of service for customers and learn and develop skills relating to worldwide event logistics.

* Drives own performance and challenges others positively to achieve KPIs

* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality

* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow

* Prioritizes work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.

* Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs

* Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.

* Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.

* Ensures that all external and internal enquiries are responded to promptly and professionally

* Escalates issues if required.

Key Skills:

* Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MSExcel.

* A proven ability to identify and meet customer and operational needs in a professional and friendly manner.

* Ability to understand and work within prescribed processes to achieve KPI’s.

* Results driven and good attention to detail

* Good written and spoken English and excellent telephone and e-mail skills.

* Excellent interpersonal skills

* Able to prioritise and perform under pressure

* A good team player with ability to identify and prioritise work for self and others

* Good commercial attitude

* A level education or broad GCSE level education