Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our operations team to support customer processes and enhance service quality.
- Company: We are a leading logistics company focused on delivering exceptional service in ocean freight.
- Benefits: Enjoy hybrid working after training and a competitive salary of up to £35k.
- Why this job: This role offers personal development, teamwork, and the chance to make a real impact.
- Qualifications: You need 2-3 years of ocean freight experience and strong communication skills.
- Other info: Location is Luton; must have a driving licence.
The predicted salary is between 28000 - 42000 £ per year.
We have a vacancy and are looking for candidates with ocean freight experience (2-3 years minimum).
- Experience in Export Seafreight and Cross trade essential.
- Must drive.
- Hybrid working after training.
- Location: Luton.
- Salary: up to £35k.
Duties Include:
- As part of the operations team, learn all customer processes and be ready to support colleagues as required.
- Provides high level of service for customers and learn and develop skills relating to worldwide event logistics.
- Drives own performance and challenges others positively to achieve KPIs.
- Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
- Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow.
- Prioritises work tasks and calls out to team leader/supervisor where assistance is required, process improvement is needed or where own workload enables assistance to other colleagues.
- Takes an active role in personal development and coaching, positively pushing line managers for 1-2-1 time, feedback and identification of training needs.
- Serves as primary contact for at least one of the team's top customers and provides support to other colleagues within the department.
- Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
- Ensures that all external and internal enquiries are responded to promptly and professionally.
- Escalates issues if required.
Key Skills:
- Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MS Excel.
- A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
- Ability to understand and work within prescribed processes to achieve KPIs.
- Results driven with good attention to detail.
- Good written and spoken English and excellent telephone and e-mail skills.
- Excellent interpersonal skills.
- Able to prioritise and perform under pressure.
- A good team player with the ability to identify and prioritise work for self and others.
- Good commercial attitude.
- A level education or broad GCSE level education.
Operations Specialist employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Familiarise yourself with the specific ocean freight processes and systems mentioned in the job description, such as CW1 and MS Excel. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the logistics and operations field, especially those with experience in export seafreight and cross trade. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven performance and met KPIs in previous roles. Highlighting your results-driven mindset and attention to detail will resonate well with the hiring team.
✨Tip Number 4
Showcase your interpersonal skills by practising common interview scenarios with a friend or mentor. Being able to communicate effectively and demonstrate your ability to work well in a team will be crucial for this role.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your ocean freight experience, particularly in Export Seafreight and Cross trade. Use specific examples to demonstrate your skills and achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operations and logistics. Mention your experience with KPIs and customer service, and explain how you can contribute to the team’s success at the company.
Highlight Relevant Skills: In your application, emphasise your proficiency in using CW1 and MS Excel, as well as your ability to work under pressure and prioritise tasks. These skills are crucial for the Operations Specialist role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Showcase Your Ocean Freight Experience
Make sure to highlight your 2-3 years of ocean freight experience during the interview. Be prepared to discuss specific examples of your work in Export Seafreight and Cross trade, as this is essential for the role.
✨Demonstrate Customer Service Skills
Since providing a high level of service for customers is crucial, think of instances where you've gone above and beyond for clients. Share how you’ve handled customer inquiries and resolved issues promptly and professionally.
✨Prepare for KPI Discussions
Understand the importance of KPIs in the operations role. Be ready to discuss how you've previously driven your performance and helped others achieve their targets. This shows your results-driven attitude and teamwork skills.
✨Emphasise Your Team Collaboration
Collaboration is key in this position. Prepare examples of how you've worked with different teams, such as operations and warehouse staff, to ensure smooth processes. Highlight your ability to prioritise tasks and support colleagues when needed.
