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- Tasks: Coordinate the movement of goods, manage logistics, and ensure timely deliveries.
- Company: Join a dynamic team in the freight operations industry, focused on efficiency and customer satisfaction.
- Benefits: Enjoy competitive pay, weekend work compensation, and opportunities for growth.
- Why this job: Be part of a crucial supply chain role that impacts businesses and customers alike.
- Qualifications: Full driving licence required; experience with Microsoft Office and customs knowledge preferred.
- Other info: Office-based role with occasional weekend and call-out cover; physical work involved.
Office based role Mon to Fri but will involve weekend and call out cover.
A freight operations operator is responsible for coordinating the movement of goods and materials, ensuring they are transported efficiently and safely from one location to another. Their primary purpose is to oversee the logistics involved in shipping and receiving freight, including scheduling shipments, coordinating with carriers and suppliers, tracking shipments in transit, and resolving any issues that may arise during the transportation process. They play a crucial role in maintaining supply chain efficiency and meeting customer demands by ensuring that goods are delivered on time and in good condition. Additionally, freight operations operators may also be involved in managing documentation, such as bills of lading and customs paperwork, and optimizing transportation routes to minimize costs and maximize efficiency.
Duties Include:
- All modes of transport – air import/export, ocean import/export, road import/export.
- Customs – predominantly clear carnets but also permanent and temporary imports/exports. Knowledge of ASM Customs system would be preferable.
- Knowledge of CDS.
- Be able to cut export AWBs.
- Provide quotes to customers.
- Provide high customer service levels, chase for post flights and PODs, etc.
- Responsible for inputting cost accruals and invoicing jobs to clients.
- Weekend / out of hours work required with the job – will be paid for.
- Full, clean driving licence required.
- Be able to work with Microsoft Outlook, Excel and Word programs.
- Involve some physical work.
Operations employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations
✨Tip Number 1
Familiarise yourself with the logistics and freight operations industry. Understanding the key terms and processes, such as customs clearance and transportation modes, will help you stand out during interviews.
✨Tip Number 2
Highlight any experience you have with relevant software, especially the ASM Customs system and CDS. If you don’t have direct experience, consider taking a short online course to boost your knowledge.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully resolved issues in past roles. This will show that you can handle the demands of high customer service levels required for this position.
✨Tip Number 4
Be ready to discuss your availability for weekend and out-of-hours work. Showing flexibility and a willingness to go the extra mile can make a positive impression on the hiring team.
We think you need these skills to ace Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the responsibilities of a freight operations operator, including logistics coordination, customs knowledge, and customer service expectations.
Tailor Your CV: Highlight relevant experience in logistics, transportation, or customer service in your CV. Make sure to include any specific skills mentioned in the job description, such as knowledge of customs systems or proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background aligns with the company's needs. Mention your ability to handle weekend work and your commitment to maintaining high customer service levels.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the operations field.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Know Your Logistics
Familiarise yourself with the logistics involved in freight operations. Be prepared to discuss your understanding of air, ocean, and road transport, as well as customs processes. Highlight any experience you have with documentation like bills of lading and customs paperwork.
✨Demonstrate Customer Service Skills
Since high customer service levels are crucial for this role, think of examples where you've provided excellent service in previous jobs. Be ready to explain how you handle customer inquiries and resolve issues efficiently.
✨Showcase Technical Proficiency
Make sure to mention your experience with Microsoft Outlook, Excel, and Word. If you have knowledge of specific systems like ASM Customs or CDS, be sure to highlight that as well. This will show that you're technically equipped for the role.
✨Be Ready for Flexibility
This position requires weekend and out-of-hours work, so be prepared to discuss your availability and willingness to adapt your schedule. Emphasising your flexibility can demonstrate your commitment to the role.
