At a Glance
- Tasks: Provide top-notch customer service and manage freight operations smoothly.
- Company: Dynamic logistics company based in Newcastle with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday work schedule, and career growth opportunities.
- Other info: Fast-paced environment with opportunities for continuous improvement and learning.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in logistics or supply chain and excellent communication skills.
To provide a high level of customer service to clients by managing customer enquiries, tracking shipments, resolving issues, and coordinating with internal departments and external suppliers to ensure the smooth movement of freight.
The role acts as a key point of contact for customers and supports the delivery of excellent service across air, sea, road and customs operations.
Mon to Fri Salary £26-36k depending on experience, Location Newcastle
Duties Include
- Act as the primary point of contact for allocated customers.
- Respond to customer enquiries promptly and professionally.
- Provide accurate shipment updates and status reports.
- Handle customer complaints and service issues, ensuring timely resolution.
- Build and maintain strong customer relationships.
- Ensure customer requirements are understood and communicated effectively to operational teams.
- Monitor shipments from collection through to final delivery.
- Liaise with airlines, shipping lines, hauliers, customs brokers and overseas agents.
- Proactively identify and communicate delays or service issues.
- Support import, export and domestic freight operations as required.
- Ensure all customer instructions are accurately recorded and actioned.
- Maintain accurate records within the company operating system.
- Prepare and distribute reports, shipment documentation and KPI data as required.
- Ensure compliance with company procedures, customer SOPs and regulatory requirements.
- Support billing processes by ensuring shipment information is complete and accurate.
- Work closely with Operations, Customs, Warehouse and Sales teams.
- Participate in customer review meetings where required.
- Support continuous improvement initiatives to enhance service levels.
- Escalate service concerns and risks to management appropriately.
Key Skills
- Previous experience within freight forwarding, logistics or supply chain.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- Ability to prioritise workload in a fast-paced environment.
- Good attention to detail and accuracy.
- Proficient in Microsoft Office applications.
- Experience of airfreight, ocean freight or road freight operations.
- Knowledge of customs procedures and international shipping documentation.
- Experience using freight forwarding operating systems
Customer Service Coordinator in Newcastle upon Tyne employer: Kevin Theobald Employment Agency
As an HR Manager & Facilities Coordinator at our company, you will thrive in a dynamic environment that prioritises employee engagement and professional growth. With locations in both Heathrow and Manchester, we offer a collaborative work culture that values compliance and safety while fostering a supportive atmosphere for all staff. Our commitment to your development is evident through structured HR processes and opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Kevin Theobald Employment Agency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kevin Theobald Employment Agency. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kevin Theobald Employment Agency before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kevin Theobald Employment Agency:Your cover letter is your chance to shine! Tell us why you want to work at Kevin Theobald Employment Agency specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kevin Theobald Employment Agency!
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
