Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced environment.
- Company: Join a growing team at a leading logistics company near Heathrow.
- Benefits: Earn up to £30k, enjoy 25 days holiday, and flexible shift patterns.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others.
- Other info: Great opportunity for career growth in a supportive environment.
Due to the ongoing growth of the client's business, we have a vacancy for a full-time customer service agent to join the team in the Heathrow office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
Duties Include:- Excellent interpersonal and active listening skills.
- Clear communication skills and a strong command of the English language.
- Strong attention to detail.
- Ability to work well in a team.
- Multitasking skills and good organisational abilities.
- Answering all customer queries/bookings via Phone, Email, and internet.
- Be proactive in resolution of any queries, dealing with both internal and external customers.
- To achieve your individual daily targets as set by the Customer Service Manager.
- Chasing delivery reports to keep clients informed on their deliveries.
- General administrative tasks.
- Assist with receiving and processing shipments.
- Flexible with in the future being on call (once trained up) – This is on a rota basis within the team.
- Confident telephone manner.
- Strong written, listening and verbal communication at all levels.
- A personable approach.
- Approachable, empathetic, and considerate.
- Working in a similar logistics type customer service would be advantageous.
- Accurate attention to detail.
- A team player who can demonstrate initiative.
- Ability to manage own workload and meet company targets.
- Excellent customer service – ability to provide solutions.
- Computer literate.
- Excellent administrative and strong organisational skills.
- Salary: up to £30.
- 25 days holiday per annum, plus bank holidays.
- Full time position. Hours - weekly shift patterns rotate on the below:
- 07:30-16:30
- 08:00-17:00
- 08:30-17:30
- 09:00-18:00
- 09:30-18:30
- 10:00-19:00
- 10:30-19:30
Customer Services Agent in London employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers all day, it’s crucial to sound confident and clear. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Agent in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a top-notch experience for customers, so share any relevant experiences or stories that highlight this passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your skills in communication, multitasking, and teamwork, as these are key for us. Use specific examples from your past roles to demonstrate how you meet these requirements.
Be Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use simple language and avoid jargon, ensuring that your strong command of English comes across clearly. This will help us see your attention to detail right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and be ready to discuss how you can contribute to delivering a best-in-class experience.
✨Showcase Your Communication Skills
Since clear communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or face-to-face interactions.
✨Demonstrate Problem-Solving Abilities
Be prepared to share specific instances where you've successfully resolved customer issues. Highlight your proactive approach and how you keep customers informed throughout the process, showcasing your accountability and diligence.
✨Emphasise Teamwork and Multitasking
This role requires strong teamwork and multitasking skills. Think of examples where you've worked collaboratively with others and managed multiple tasks efficiently. Show that you're not just a team player but also someone who can thrive in a fast-paced environment.
