At a Glance
- Tasks: Manage end-to-end import and export movements, focusing on exports in a fast-paced environment.
- Company: Dynamic logistics company near Heathrow with a strong focus on customer service.
- Benefits: Competitive salary up to £47k, flexible shifts, and opportunities for professional growth.
- Other info: Opportunity to work autonomously while collaborating with a diverse team.
- Why this job: Join a team that values innovation and offers a chance to make a real impact.
- Qualifications: 5-7 years of industry experience, strong communication skills, and a passion for improvement.
The predicted salary is between 40050 - 48950 £ per year.
Our client has a vacancy for a 4 on 4 off nights role located around Heathrow, paying a salary up to £47k. We are looking for experienced Operations professionals who are fully conversant with managing end-to-end import and export movements, with a particular emphasis on exports, across both air and road freight.
Key requirements include:
- Experienced with completing all functions of end-to-end AOG (Aircraft on Ground) shipments and the associated service requirements
- Strong operational experience (exports being the main focus)
- Customs entry experience would be advantageous, although this can be taught to candidates with solid industry knowledge
- Excellent communication and customer service skills
- Ability to respond quickly and professionally to customer emails and operational requirements
- Minimum 5–7 years of industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods)
- Educated to a good standard of GCSEs with Maths & English level 5/C preferred
- A good standard of general computer skills – knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous
- Must be able to perform in a fast-paced / high-volume work environment
- Exercises judgment within defined procedures and practices
- CargoWise software experience a plus
Duties Include:
- Demonstrate ability to recognize process improvement opportunities and effectively communicate, implement change
- Resolve non-routine problems with specialised knowledge
- Must be able to perform in a fast-paced / high-volume work environment
- Exercises judgment within defined procedures and practices
- Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues
- Must be available for occasional on-call duty
- Ability to work both collaboratively and autonomously in the work setting
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
- Maintain a high level of professionalism along with extreme discretion with all information at all times
Operations Agent - Nights 4 on 4 off in Heathrow employer: Kevin Theobald Employment Agency
As an HR Manager & Facilities Coordinator at our company, you will thrive in a dynamic environment that prioritises employee engagement and professional growth. With locations in both Heathrow and Manchester, we offer a collaborative work culture that values compliance and safety while fostering a supportive atmosphere for all staff. Our commitment to your development is evident through structured HR processes and opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Kevin Theobald Employment Agency Recruitment Team
