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- Tasks: Deliver top-notch customer service and resolve queries via phone, email, and online.
- Company: Join a growing team at a dynamic logistics company in Heathrow.
- Benefits: Earn up to £30, enjoy 25 days holiday, and flexible working hours.
- Why this job: Be part of a passionate team that values customer experience and teamwork.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
The predicted salary is between 21600 - 36000 £ per year.
Due to the ongoing growth of the clients business, we have a vacancy for a full-time customer service agent to join the team in the Heathrow office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.
Duties Include:
- Excellent interpersonal and active listening skills.
- Clear communication skills and a strong command of the English language.
- Strong attention to detail.
- Ability to work well in a team.
- Multitasking skills and good organisational abilities.
- Answering all customer queries/bookings via Phone, Email, and internet.
- Be proactive in resolution of any queries, dealing with both internal and external customers.
- To achieve your individual daily targets as set by the Customer Service Manager.
- Chasing delivery reports to keep clients informed on their deliveries.
- General administrative tasks.
- Assist with receiving and processing shipments.
- Flexible with being on call (once trained up) – This is on a rota basis within the team.
Key Skills:
- Confident telephone manner.
- Strong written, listening and verbal communication at all levels.
- A personable approach.
- Approachable, empathetic, and considerate.
- Working in a similar logistics type customer service would be advantageous.
- Accurate attention to detail.
- A team player who can demonstrate initiative.
- Ability to manage own workload and meet company targets.
- Excellent customer service – ability to provide solutions.
- Computer literate.
- Excellent administrative and strong organisational skills.
Benefits:
- Salary: up to £30.
- 25 days holiday per annum, plus bank holidays.
- Full time position Hours - weekly shift patterns rotate on the below:
- 07:30-16:30
- 08:00-17:00
- 08:30-17:30
- 09:00-18:00
- 09:30-18:30
- 10:00-19:00
- 10:30-19:30
Customer Services Agent in Heathrow employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent in Heathrow
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. Employers love candidates who can think on their feet and find solutions quickly.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Agent in Heathrow
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating a fantastic experience for customers, so share any relevant experiences or stories that highlight your passion.
Be Clear and Concise: Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We appreciate good communication skills, so show us you can express your thoughts clearly in writing!
Highlight Your Team Spirit: Since we’re all about teamwork here at StudySmarter, don’t forget to mention your ability to work well with others. Share examples of how you've collaborated with colleagues to solve problems or improve customer experiences.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills from the job description that you possess, like multitasking or attention to detail. This shows us you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and be ready to discuss how your own values align with theirs. This shows genuine interest and helps you connect with the interviewer.
✨Showcase Your Communication Skills
As a Customer Services Agent, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially in resolving customer issues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer queries or problems. Be ready to share these stories during the interview, highlighting your proactive approach and ability to think on your feet in a fast-paced environment.
✨Emphasise Teamwork and Flexibility
Since this role involves working closely with others, be prepared to discuss your experience as a team player. Share examples of how you've collaborated with colleagues to achieve common goals, and express your willingness to adapt to different shifts and responsibilities.
